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Tunnel Hill Vacation Packages

The Lodge is driveway is on a very dangerous curve of a highway where cars are speeding by downhill. Entering the parking for the suites was dangerous especially during daytime hours. I received several messages from the property managers, changing the room assignment which was confusing. And with that came several different messages on how to access the room via the security panel; one correct one is all that's needed. The management company for this property was unorganized, unprofessional and not responsive as well, even though their multiple electronic messages states to contact them for help as they are a 'full service' company. Even when I called during their operating hours, I was sent to voicemail, no one called me about my concern but they sent an email message instead. I requested them to call me since I was on vacation and not checking my emails but they ignored my request. I was able to cope with the 'Lookout for your life driveway" situation but would not go back due to the property managers handling this property.

We absolutely love this hotel! It’s unique, clean, and convenient. This is definitely a family friendly place with games in the lobby area and rooms. Parking is available directly across the street in a covered parking deck. Restaurant/cafe onsite. Restaurants and shopping within walking distance. Safe area.

The hotel’s location is excellent—it’s very close to Ruby Falls and Rock City, making it a convenient choice for sightseeing. However, our stay had several inconveniences. We were assigned a room on the third floor, but the elevator was out of service due to ongoing construction. For a family traveling with children, this was especially difficult since we had to take the elevator to the fourth floor and then use the stairs to reach the third floor. The complimentary breakfast had very limited options, which was a bit disappointing, although it was adequate. What stood out the most was the lack of customer service during check-in. We asked if the hotel could provide an extra bed as a gesture to help compensate for the inconvenience caused by the non-functioning elevator. The staff member told us they had extra beds available but that there was no one to bring one up to our room. Unfortunately, no alternative solution or effort was offered, leaving us feeling that our concerns were not taken seriously.

We woke up to bugs in our room. All over our drinks and in our clothes

Very clean and well maintained! I had a small issue with my door key not working the 2nd night of my stay but the staff at the front desk was very nice and had me all set very fast. Definitely would stay here again 😊

Very clean and nice property. Will stay again if in the area.

Staff was very friendly and hotel was fine.

PET-FRIENDLT