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Zereno Tulum Beach Club Access

3.5 star property

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Photo gallery for Zereno Tulum Beach Club Access

Reception
Luxury Apartment, Private Pool | 2 bedrooms, premium bedding, down comforters, minibar
Front of property
Superior Apartment | 2 bedrooms, premium bedding, down comforters, minibar
2 bedrooms, premium bedding, down comforters, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast included
  • Bar
  • Housekeeping
  • Pool
  • Air conditioning
$133
includes taxes & fees
Nov 4 - Nov 5

Explore the area

View in a map
Aldea Zama, Aldea Maya, Lote 3, Tulum, QROO, 77760
  • Place, Tulum National Park
    ‪10 min drive‬
  • Place, Tulum Mayan Ruins
    ‪13 min drive‬
  • Place, Playa Paraiso
    ‪14 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Superior Apartment

2 bedrooms, premium bedding, down comforters, minibar

Superior Apartment

  • 1722 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Luxury Apartment, Private Pool

Terrace/patio

Luxury Apartment, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • 1830 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Living area | 55-inch Smart TV with digital channels, TV, smart speakers

Standard Apartment

  • 1722 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

Terrace/patio

Deluxe Room

8.6 out of 10
Excellent
(4 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 King Bed with Sofa bed

2 bedrooms, premium bedding, down comforters, minibar

Luxury Apartment, 1 King Bed with Sofa bed

  • 1399 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Apartment, 1 King Bed with Sofa bed

2 bedrooms, premium bedding, down comforters, minibar

Superior Apartment, 1 King Bed with Sofa bed

  • 1174 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Apartment, 1 King Bed with Sofa bed

Standard Apartment, 1 King Bed with Sofa bed | 2 bedrooms, premium bedding, down comforters, minibar

Standard Apartment, 1 King Bed with Sofa bed

  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Zereno Tulum Beach Club Access

3.5-star hotel in Zama
This smoke-free hotel features an outdoor pool, a bar/lounge, and a poolside bar. Free continental breakfast and free WiFi in public areas are also provided. Additionally, massage/treatment rooms, concierge services, and tour/ticket assistance are onsite.
Zereno Tulum Beach Club Access offers 18 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Each accommodation is individually decorated. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with digital channels and smart speakers.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include massages.
Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This Tulum hotel also offers an outdoor pool, spa services, and a terrace.

Zereno Tulum Beach Club Access is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Smart speaker
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Individual decor
  • Mobile key entry
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Zereno
Zereno Boutique Hotel
Zereno Tulum Club Access Tulum
Zereno Tulum Beach Club Access Hotel
Zereno Tulum Beach Club Access Tulum
Zereno Tulum Beach Club Access Hotel Tulum

Reviews

Zereno Tulum Beach Club Access Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 30 out of 47 reviews
Rating 8 - Good. 11 out of 47 reviews
Rating 6 - Okay. 1 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 3 out of 47 reviews

Reviews

10/10 Excellent

Antonette

Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly surprised. Rustic decor with modern services. Clean, quiet & personalized service breakfast was delivered to room & airport drop off provided an extra touch. All staff were super friendly & helpful especially Thomas, who assisted in maneuvering a hiccup with a tour company. Will definitely recommend & return. Thanks a lot.
Stayed 2 nights in Jul 2025

10/10 Excellent

María Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience clean people wrrr very nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Mia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and service
Stayed 3 nights in Jun 2025

10/10 Excellent

Roberto

Stayed 4 nights in Jun 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the top floor so the apartment ruff
Stayed 6 nights in May 2025

10/10 Excellent

Bianca

Stayed 1 night in May 2025

10/10 Excellent

Gaddiel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and excellent service
Stayed 4 nights in May 2025

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)
Stayed 1 night in Mar 2025

2/10 Terrible

Ilyitch

Disliked: Cleanliness, staff & service, property conditions & facilities
I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.
Stayed 1 night in Sep 2024

2/10 Terrible

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave.
Stayed 1 night in Sep 2024

10/10 Excellent

ZAHIYAH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Andre

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Staff/Service was GREAT, but the hotel isn’t

The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show. Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom. Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great. The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
Stayed 3 nights in Feb 2024

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

OSBALDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
Stayed 2 nights in Jul 2023

8/10 Good

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
Stayed 3 nights in May 2023

10/10 Excellent

joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
Stayed 6 nights in Jan 2023

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.

6/10 Okay

Saira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
Stayed 3 nights in Oct 2022

10/10 Excellent

Kenesha

Stayed 3 nights in Sep 2022

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
Stayed 4 nights in Feb 2022

8/10 Good

Paige

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good.
Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Getaway (9+ group)

Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!
Stayed 4 nights in Jul 2022

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

10/10 Excellent

Sharday

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Sharday

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome!

Great customer service and a comfortable place to stay. It is far from downtown tulum but it was awesome
Stayed 2 nights in May 2022