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Aparthotel

The Secret Garden

5.0 star property

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Outdoor pool, sun loungers
Signature Studio Suite, Pool View, Poolside | Private kitchen | Coffee/tea maker, electric kettle, highchair, dining tables
Classic Room, Patio, Garden Area | Individually decorated, individually furnished, desk, laptop workspace
Signature Studio Suite, Pool View, Poolside | Lanai
Traditional Apartment, Patio, Pool View | Private kitchen | Coffee/tea maker, electric kettle, highchair, dining tables

Reviews

8.2 out of 10
Very good

Apart-hotel

1 bathroomSleeps 6

Popular amenities

  • Pool
  • Barbecue grill
  • Laundry
  • Outdoor Space
  • Parking included
  • Air conditioning

Explore the area

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295 Calle 12 Sur, La Veleta, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪14 min walk‬
  • Place, Holistika Art Walk
    ‪16 min walk‬
  • Place, Dos Aguas Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

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About this property

The Secret Garden

5-star aparthotel in La Veleta
This aparthotel features an outdoor pool, spa services, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, express check-in, and express check-out are onsite. Each apartment provides a dining area and a sitting area, plus free WiFi and a fenced private yard. Other amenities that guests will find include a coffee/tea maker and an electric kettle. Housekeeping is available on request.
The Secret Garden offers 6 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas and include dining tables. This Tulum aparthotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and computer monitors. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
The Secret Garden features an outdoor pool, spa services, and a terrace. Wireless Internet access is complimentary. This luxury aparthotel also offers barbecue grills, multilingual staff, and tour/ticket assistance. Complimentary uncovered self parking is available on site.

The Secret Garden has designated areas for smoking.

Property amenities

Pool/Spa

  • 24-hour pool access
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool toys
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Beach toys
  • Children's books
  • Children's games
  • Children's toys
  • High chair
  • Pool toys

Food and drink

  • Coffee/tea maker
  • Electric kettle

Dining

  • Champagne service
  • Chef service
  • Couples/private dining
  • Dining table
  • Private picnics
  • Wet bar

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area
  • Window screens

Outdoor areas

  • Barbecue grill
  • Fenced yard
  • Firepit
  • Fully-fenced
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundromat nearby

Work spaces

  • Computer monitor
  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Electrical adapters
  • Free bottled water
  • Guidebooks
  • Housekeeping (on request)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Meal delivery service
  • Mobile key entry
  • Multilingual staff
  • Proposal/romance packages
  • Restaurant dining guides
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In an entertainment district
  • Near a health/beauty spa
  • Near a hospital
  • Near a train station
  • Near the airport
  • Near the bay
  • Near the ocean

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Mosquito nets

General

  • 6 units
  • Access via exterior corridors
  • Connecting units available
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping fee: USD 15 per day
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
24-hour pool access
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Secret Garden Tulum
The Secret Garden Aparthotel
The Secret Garden Aparthotel Tulum

The Secret Garden Reviews