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Holiday Inn Tulum By IHG

3.5 star property

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Photo gallery for Holiday Inn Tulum By IHG

Outdoor pool
Exterior
Standard Room, 1 King Bed (Outdoor Private Pool) | Premium bedding, Select Comfort beds, desk, laptop workspace
View from property
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Avenida Coba S/N tulum Centro Colonia, Huracanes 77760, Tulum, QROO
  • Tulum National Park
    ‪15 min walk‬
  • Tulum Mayan Ruins
    ‪5 min drive‬
  • Playa Paraiso
    ‪21 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Jungle View)

Room amenity

Suite, 1 Bedroom (Jungle View)

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (Jungle View)

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed (Jungle View)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Outdoor Private Pool)

Room amenity

Standard Room, 1 King Bed (Outdoor Private Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Pool View

Room amenity

Standard Room, 2 Double Beds, Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Room amenity

Standard Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Pool View

Room amenity

Suite, 1 King Bed, Pool View

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Pool View

Room amenity

Standard Room, 1 Queen Bed, Pool View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Room amenity

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Holiday Inn Tulum By IHG

3.5-star hotel in Tulum City Center
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services, and a 24-hour front desk. Change of towels is available on request.
Holiday Inn Tulum Downtown by IHG offers 108 accommodations with complimentary bottled water and blackout drapes/curtains. Select Comfort beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Tulum hotel also offers an outdoor pool, tour/ticket assistance, and concierge services. Complimentary self parking is available on site. A total renovation of this property was completed in December 2024.

Holiday Inn Tulum Downtown by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge between 7:00 AM and 11:30 AM on weekends.
Holiday Inn Tulum Downtown by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Weekend cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 to 600 for adults and MXN 250 to 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 4 floors
  • Built in 2022
  • Renovated entire property - December 2024
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hydromassage showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 500 and a deposit of MXN 3630 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 57 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults, and MXN 250 to 600 for children
  • Pet deposit: MXN 3630 per stay
  • Pet fee: MXN 600 per pet (varies based on length of stay) plus MXN 500 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Bakal Tulum
Selina Tulum Downtown
Holiday Inn Tulum Downtown
Holiday Inn Tulum By IHG Hotel
Holiday Inn Tulum By IHG Tulum
Holiday Inn Tulum Downtown by IHG
Holiday Inn Tulum By IHG Hotel Tulum

Holiday Inn Tulum By IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 8 out of 12 reviews
Rating 8 - Good. 4 out of 12 reviews
Rating 6 - Okay. 0 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cynthia A.

Traveled with family
Liked: Staff & service
The shower head was spraying water outside of the shower. The previous maintenance was tacky. It was fixed and manageable but still needs a new head. The front desk personnel were very friendly and helpful during our stay.
Stayed 3 nights in May 2025

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall had a good stay here. Rooms were smaller but adequate. Wifi was good and steady. The space was lacking a few things like a mini fridge and a safe. A few maintenance things such as the chain lock was falling off the wall and the shower faucet needs a thermostatic valve to help control the water temperature as it was very inconsistent (cold then scalding). The only other issue was the parkade. It was not access controlled, so not really any different than parking on the road. The entrance and exit are extremely narrow so if you've rented a larger vehicle, it will be VERY tight. We also could not find our way up to the hotel from within the parkade (still under construction) so we had to walk around each day. Hotel location is very convenient for cars as it's at the crossroads of the 2 major roads for daytrips but a bit of a walk to restaurants...would be great if they had bicycles onsite. Bank with cash machine was just the next door. Overall, happy with our stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Myrna, Litchfield Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Very nice accommodations, very friendly staff. I loved staying here. Walking distance to the centro where you will find lots of stores and restaurants. Very safe area. Only 8 mins drive to the Tren Maya station and 10 min drive to the beach. Highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel ! The staff is super friendly specially Sam. definitely would came back!
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Good internet. Helpful staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aniqa, jackson heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great here-on and off desk, they are kind and attend to your needs. There is still renovation going on but it did not really bother me. The pool was tranquil and not too many people going there, plus they have a gym & balconies. The location is prime and I can't complain for the price I got in a package.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for us

This hotel is located towards the end of the main road where all the action happens, however we need it a quiet hotel with a pool for our children. The hotel has recently opened up so it is basically brand new and they're doing a few final touches. It has an underground parking garage, a beautiful pool and greenery around it. Super clean, comfortable, quiet and affordable. We walked to the main square plaza and it took us about 15 minutes, nearby you find lots of food options, a supermarket across the street, a few ATM/banks and the Tulum ruins are one traffic light away from the hotel.
Stayed 1 night in Feb 2025

8/10 Good

Lupita

Traveled with family
Liked: Cleanliness, property conditions & facilities
El personal que atiende por teléfono debe estar capacitado para explicar el acceso al estacionamiento del hotel y deben poner un cartel o algo que indique por dónde entrar para no equivocarse se escaleras y el elevador debe llegar hasta el sótano.
Stayed 1 night in Apr 2025

8/10 Good

Argelia

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
En sus pasillos hace demasiada calor no hay buena ventilacion
Stayed 1 night in Apr 2025

10/10 Excellent

JAIR

Stayed 1 night in Apr 2025

10/10 Excellent

liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta muy bien, solo que en Expedia lo anunciaban con otro nombre y batallamos poara llegar
Stayed 2 nights in Mar 2025