Hotelito Azul - A Michelin Key Winner

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Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Hot tub
Spa
Pet friendly
Free WiFi

includes taxes & fees

Jun 5 - Jun 6

Explore the area

Carretera Tulum-Boca Paila, Km. 5.8, Tulum, QROO, 77780

Place, Tulum Beach
‪2 min walk‬
Place, SFER IK
‪3 min drive‬
Place, Ven a la Luz Sculpture
‪3 min drive‬
Airport, Tulum Intl. Airport (TQO)
‪74 min drive‬

Room options

Oceanfront Suite

Exceptional

391 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Beachside Suite

Good

391 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Gardenview Suite

Exceptional

Garden view
391 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Gardenview Villa

Excellent

Garden view
498 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Oceanfront Villa

Excellent

Ocean view
640 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Skyview Villa

Very good

498 sq ft
Sleeps 3
1 King Bed
Free WiFi

Plunge Pool Villa

Very good

Garden view
1067 sq ft
1 bedroom
Sleeps 4
1 King Bed
Free WiFi

Similar properties

Master Suite Oceanfront Terrace /Jacuzzi | Premium bedding, in-room safe, individually decorated, free WiFi

Pool
Breakfast included
Spa
Parking included

About this property

Hotelito Azul - A Michelin Key Winner

5-star hotel in Zona Hotelera

At Hotelito Azul - A Michelin Key Winner, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the hotel's 2 restaurants.

Hotelito Azul - A Michelin Key Winner offers 35 accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Hypo-allergenic bedding and hair dryers can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. After a day at the beach, cool off in one of the 2 outdoor swimming pools at Hotelito Azul - A Michelin Key Winner and enjoy amenities like a fitness center.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A beach bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a rooftop terrace and a garden. Guests can use the outdoor pool at a partner property.

Hotelito Azul - A Michelin Key Winner is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 1:00 PM.

Olivia - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Agave - This beachfront restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free offsite parking from 8:00 AM to 10:00 PM
24-hour roundtrip airport shuttle on request for a surcharge
Bus station shuttle (surcharge)
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Shopping center shuttle (surcharge)
Theme park shuttle (surcharge)
Limo/town car service

Food and drink

Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: USD 30 to 40 for adults and USD 30 to 40 for children
2 restaurants
A beach bar
A coffee shop/cafe
Couples/private dining
Private picnics

Restaurants on site

Agave
Olivia

Things to do

2 hot tubs
2 outdoor pools
Beach yoga
Bicycle rentals
Bicycle storage
Bicycle tours
Books
Concerts/live shows
Ecotours
Fitness classes
Free beach club
Gym
Outdoor pool (guest access)
Scooter/moped rentals

Family friendly

2 outdoor pools
In-room crib
Rollaway/extra bed (surcharge)

Conveniences

Limited-hour front desk
Safe at front desk

Guest services

Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
In a nature reserve
On the beach
Picnic area
Pool loungers
Rooftop terrace

Spa

Deep-tissue massages
Hot stone massages
Prenatal massages
Sports massages
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 steps to reach entrance
Accessible airport shuttle
Accessible bus station shuttle
No elevator

Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Down comforter
Egyptian cotton sheets
Free crib
Hypo-allergenic bedding
Memory foam mattress
Rollaway/extra bed (surcharge)

Bathroom

Designer toiletries
Hair dryer (on request)
Private bathroom
Rainfall showerhead
Shower
Towels provided

Food and drink

Champagne service
Limited room service
Minibar

Air conditioning (climate-controlled)
Desk
Individual decor
Individual furnishings
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 9:00 AM - 6:00 PM

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your passport after booking

Information provided by the property may be translated using automated translation tools

Guests are required to share their WhatsApp number and email address with the property in advance of arrival. The property will send access instructions and digital check-in instructions via WhatsApp, which must be completed prior to arrival. After completing digital check‑in, guests will receive the QR code for property entry. Support for digital check‑in is available daily from 9 AM-6 PM.

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay

Welcoming dogs and cats only

2 total pets

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 107.1 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Resort fee: 7.5 percent of room rate

We have included all charges provided to us by the property.

Optional extras

Fee for cooked-to-order breakfast: approximately USD 30 to 40 for adults, and USD 30 to 40 for children
Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 4)
Pet deposit: USD 100.00 per stay
Pet fee: USD 25 per pet (varies based on length of stay)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 107.1 per night
Service fee: 18 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Pool access available from 11:00 AM to 10:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

A car is not required for transportation to and from this property

Property is also known as

Hotelito Azul Hotel Tulum

Hotelito Azul Hotel

Hotelito Azul Tulum

Hotelito Azul Hotel

Hotelito Azul Tulum

Hotelito Azul Hotel Tulum

Hotelito Azul Reviews

8.4

Very Good

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

2/10 Terrible

Amanda

Traveled with family

Feb 25, 2026

Liked: Staff & service

Disliked: Amenities

Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.

Stayed 5 nights in Feb 2026

10/10 Excellent

Scott William

Feb 24, 2026

Stayed 5 nights in Feb 2026

10/10 Excellent

August

Feb 23, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great location and away from all the clubby resorts blasting techno.I stayed in a beach front suite, no complaints, and Samantha the hotel manager is an amazing resource.

Stayed 4 nights in Feb 2026

10/10 Excellent

Nicola

Traveled with partner

Feb 23, 2026

Liked: Cleanliness, property conditions & facilities

Beautifully laid out hotel, happy attentive staff and beach front views

Olivia restaurant for breakfast - so cute

Amazing structures to get to the different levels

Stayed 3 nights in Feb 2026

10/10 Excellent

haldun, Marina Del Rey

Feb 22, 2026

Stayed 4 nights in Feb 2026

10/10 Excellent

Wanda

Traveled with partner

Feb 20, 2026

Liked: Cleanliness, property conditions & facilities

We love this small boutique hotel, it is my fourth stay and I imagine I will return.

Stayed 4 nights in Feb 2026

10/10 Excellent

Matthew

Traveled with partner

Feb 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We were looking for a beautiful treehouse on the beach and Hotelito Azul did not disappoint! Griselda and all of the staff helped make this an incredible vacation. My partner and I thank you from the bottom of our hearts!

Stayed 4 nights in Feb 2026

10/10 Excellent

Carlos Jonathan Alvarado

Traveled with partner

Feb 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Me hospedé en Hotelito Azul en la zona hotelera de Tulum y tuve una experiencia muy bonita. Desde que llegamos, el staff fue súper amable y atento en todo momento, siempre dispuestos a ayudar y hacer que nuestra estancia fuera más cómoda. Me tocó la habitación 22 con vista al mar y la verdad estuvo muy bien. Despertar viendo el mar y escuchando las olas fue algo increíble. La habitación estaba cómoda y perfecta para relajarse y disfrutar del ambiente tan bonito que tiene el hotel. Sin duda volvería a hospedarme aquí. Gracias a todo el equipo por hacernos sentir tan bien durante nuestra estancia.

Stayed 5 nights in Feb 2026

4/10 Poor

Grzegorz

Feb 20, 2026

Liked: Cleanliness

Disliked: Staff & service

Room did not have hot water. Attempted to have hotel fix the issue twice, during which they gaslit us and told us that the water was in fact warm (when it was basically room temperature). Eventually the hotel manager told us that the entire building (that our room was in) had an issue with the water heater. We left after one night and the hotel refused to refund us. This would have been a nice enough hotel if they solved their basic infrastructure issues. In most of the world, lodging is not deemed habitable without hot water. If this was a budget hotel or hostel, I would have been more understanding of the rustic conditions. For $300 / night and a hotel trying to offer a luxurious setting, this really is not acceptable.

Stayed 7 nights in Feb 2026

10/10 Excellent

Megan

Feb 20, 2026

Stayed 4 nights in Dec 2025

2/10 Terrible

Lilly

Feb 19, 2026

Poor communication and check-in experience.

Stayed 5 nights in Nov 2025

6/10 Okay

Susan

Feb 19, 2026

Liked: Cleanliness

The room was fine - small , little room for clothes. Towels were very worn. The staff was wonderful. Lovely, with right on the beach. Good restaurants, but the facility needs work, paint, etc. Samantha, the concierge couldn’t have been nicer - very helpful.

Stayed 5 nights in Feb 2026

8/10 Good

Eliza

Traveled with partner

Feb 18, 2026

Liked: Cleanliness, property conditions & facilities

We booked the oceanfront room and the view was just breathtaking. We loved it. The staff was great and very welcoming. One opportunity for this hotel is to renovate their front desk which was not really welcoming and clean. Rather than that all was great

Stayed 3 nights in Feb 2026

10/10 Excellent

Maria

Feb 18, 2026

Stayed 4 nights in Jan 2026

8/10 Good

Angela

Traveled with partner

Feb 14, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The rooms were clean and the grounds were beautiful. Staff was very nice and helpful. The food was great at Agave.

Stayed 3 nights in Feb 2026

10/10 Excellent

Brandon

Traveled with family and small children

Feb 14, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The hotel is beautiful and the staff were very kind and accommodating. They helped our family with everything we needed, especially with our 2 young children. The credit was nice and they even accommodated non alcoholic drinks for my wife who was pregnant. The upper deck and pool is very beautiful but the water is cold and you can’t take drinks or food up there, which is confusing. Still, we loved our stay at Hotelito Azul.

Stayed 7 nights in Feb 2026

10/10 Excellent

Richard

Traveled with family

Feb 14, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Fabulous place. Our room in the trees was great. The cat welcoming us was adorable and the woman at reception was very helpful and nice.

Stayed 1 night in Feb 2026

6/10 Okay

Ramsey

Traveled with partner

Feb 13, 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Everything seemed closed and staff were nice but sparse and hard to track down. Not enough distinction between beach bar and hotel bar. There are better options on the beach.

Stayed 3 nights in Jan 2026

10/10 Excellent

maxime

Feb 10, 2026

Liked: Cleanliness, staff & service, amenities

Amazing room and staff, very friendly

Stayed 5 nights in Feb 2026

8/10 Good

Erin

Feb 9, 2026

Liked: Cleanliness, staff & service

Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there

Stayed 3 nights in Feb 2026

10/10 Excellent

Trevor

Feb 5, 2026

Stayed 4 nights in Jan 2026

4/10 Poor

Tom

Feb 5, 2026

Liked: Cleanliness

A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.

Stayed 3 nights in Jan 2026

10/10 Excellent

Marc

Traveled with group

Feb 3, 2026

Liked: Cleanliness, property conditions & facilities

Was a truly wonderful hotel, from the rooms to the staff to the service everything here was an amazing experience. Found the staff to be extremely helpful and accommodating with top notch service and the hotel is very well located with a gorgeous stretch of beach area and walking distance to the best restaurants and bars in tulum. Highly recommended!!!

Stayed 2 nights in Jan 2026

10/10 Excellent

Kelly

Feb 3, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff were so friendly and helpful. The location right on the beach to watch sunsets, stroll for hours and swim in the ocean was unmatched.

Stayed 2 nights in Jan 2026

4/10 Poor

Jennifer

Traveled with partner

Feb 1, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

We were expecting a luxurious stay with attentive staff and the feeling of being VIP. The location is beautiful, the grounds are a tropical paradise. The beach was magnificent and perfect! We were greeted on our first night by a male staff member but the place was dark and didnt seem like anyone was there. Two other men came to take our luggage to our room while the greeter took us as far as our room trying to point out where things were quickly but we didnt get shown anything other than where the restaurant is and pointed towards the beach. Our room we loved! We were told to whatsapp the desk for anything. First few days were good, quiet, beautiful beach with the sound of the waves to put us to sleep at night. Pouring rain on day 5, we get back to our room and water is coming in from soooo many spots in the bathroom ceiling, over the bed and walkway were soaked. Couldnt get ahold of anyone after hours, finally was messaged by manager that someone was coming. We spent the night in the room below us. Grateful. But when we asked how this lost evening would be made right, the only option was stay downstairs, or take an upgrade. We loved our room! We paid for that view! So we stayed in our room. Nothing else offered like beverage credit or anything. Was told there wasnt anything else they could do. The rest of our time here felt like it was deserted. Barely any staff unless new people arrived. Always had to text for service. Not the dream vacation we hoped for but thankful for it

Stayed 10 nights in Jan 2026

Hotelito Azul - A Michelin Key Winner

Choose dates to view prices

Photo gallery for Hotelito Azul - A Michelin Key Winner

Reviews

Popular amenities

Explore the area

Room options

View all photos for Oceanfront Suite

Oceanfront Suite

View all photos for Beachside Suite

Beachside Suite

View all photos for Gardenview Suite

Gardenview Suite

View all photos for Gardenview Villa

Gardenview Villa

View all photos for Oceanfront Villa

Oceanfront Villa

View all photos for Skyview Villa

Skyview Villa

View all photos for Plunge Pool Villa

Plunge Pool Villa

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About this property

Hotelito Azul - A Michelin Key Winner

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Hotelito Azul Reviews

Reviews

Very Good

9.2/10

8.8/10

8.2/10

8.6/10

Reviews

2/10 Terrible

Amanda

Amanda

10/10 Excellent

Scott William

Scott William

10/10 Excellent

August

August

10/10 Excellent

Nicola

Nicola

10/10 Excellent

haldun, Marina Del Rey

haldun