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Hotel Shibari Tulum - Restaurant & Cenote Club

5.0 star property
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View from room
Lobby sitting area
Reception
Food court
Saastal Jungle View Plunge Pool | 1 bedroom, premium bedding, pillowtop beds, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Room service
  • Housekeeping
$313
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
Carretera Tulum Boca Paila KM 7, Tulum, QROO, 77766
  • Ven a la Luz Sculpture
    ‪6 min walk‬
  • Tulum Beach
    ‪1 min drive‬
  • Playa Paraiso
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

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View from room

Shizen Garden View Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Tsuri Jungle View Deluxe

1 bedroom, premium bedding, pillowtop beds, minibar

Tsuri Jungle View Deluxe

9.0 out of 10
Wonderful
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Saastal Jungle View Plunge Pool

Balcony

Saastal Jungle View Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Shibari Grand Cenote Front

Shibari Grand Cenote Front | Balcony

Shibari Grand Cenote Front

10.0 out of 10
Exceptional
(1 review)
  • 797 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Yaakun Grand Cenote View

Yaakun Grand Cenote View | Balcony view

Yaakun Grand Cenote View

  • 797 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suki Garden View Deluxe

Suki Garden View Deluxe | Balcony view

Suki Garden View Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Shibari Tulum - Restaurant & Cenote Club

5-star hotel in Zona Hotelera
2 outdoor pools, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Hotel Shibari Tulum - Restaurant & Cenote Club offers 64 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. 70-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.
Kan Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Shibari Tulum - Restaurant & Cenote Club features 2 outdoor swimming pools and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, a terrace, and gift shops/newsstands. Onsite parking is available (surcharge).

Hotel Shibari Tulum - Restaurant & Cenote Club has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
ATTA - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (USD 20 per day)
  • Valet parking on site (USD 5 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • ATTA

Things to do

  • 2 outdoor pools
  • Designer stores
  • Full-service spa
  • Gym
  • Shopping

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per day
  • A tax is imposed by the city: USD 3.02 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Service fee: USD 17 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 30 per person
  • Uncovered self parking fee: USD 20 per day
  • Valet parking fee: USD 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Property Registration Number ICA1912108R8

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Shibari Tulum
Hotel Shibari Tulum - Restaurant & Cenote Club Hotel
Hotel Shibari Tulum - Restaurant & Cenote Club Tulum
Hotel Shibari Tulum - Restaurant & Cenote Club Hotel Tulum

Hotel Shibari Tulum - Restaurant & Cenote Club Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 211 out of 253 reviews
Rating 8 - Good. 21 out of 253 reviews
Rating 6 - Okay. 10 out of 253 reviews
Rating 4 - Poor. 7 out of 253 reviews
Rating 2 - Terrible. 4 out of 253 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rudy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had great customer service the place was open clean and fresh looking the customer service was great very understandable
Beautiful walkway
Clean restaurant ready to order
Just relaxing and get ready to take a dip
Just kicking back enjoying the Sun
Stayed 5 nights in May 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
outstanding service . responsive, clean , very welcoming
Stayed 3 nights in May 2025

10/10 Excellent

Polin

Stayed 5 nights in May 2025

10/10 Excellent

jennifer v

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had dinner every night, which was fantastic, and the staff was really kind. It was our first time at Intulum, and we absolutely loved it.
Stayed 4 nights in May 2025

10/10 Excellent

Se Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cenote is worth everything. No need to worry about sargassum seaweed on beach, although Shibari has no fee beach access across the street. Daily yoga included! Free bike rental! Many shops, bars, and restaurants just steps away. Security police station neighbor and guest only access made me feel very safe as solo female traveler.
Stayed 5 nights in May 2025

8/10 Good

Gianni

Stayed 4 nights in May 2025

10/10 Excellent

Benjamin

Traveled with partner
Liked: Amenities, property conditions & facilities
Easily one of the best resorts I have ever stayed at. The cenote is incredible and was so fun to explore. The grounds and accommodations are immaculate, and the staff made every aspect of our stay a perfect 10/10 experience.
Stayed 4 nights in May 2025

10/10 Excellent

Igor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautify and well designed.
Stayed 8 nights in May 2025

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back!
Stayed 1 night in Apr 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! So beautiful and relaxing. Highly recommended.
Stayed 4 nights in Mar 2025

4/10 Poor

James, San Diego

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Yikes. Beautiful property in an excellent location with terrible service overall. The property is mostly empty of hotel guests but the pool/Cenote area is full of people who buy day passes for like $30USD and take the best areas around the cenote. There is absolutely zero reason to stay here at the hotel as a guest as the people on day passes seem to be treated better than guests actually staying at the hotel. I would definitely pass on booking this hotel ever again but might buy a day pass next time I'm in Tulum.
Stayed 1 night in Apr 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ericka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property that is conveniently located.
Stayed 4 nights in Apr 2025

6/10 Okay

Oscar

Stayed 4 nights in Mar 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Literally my favorite hotel!! So special and beautiful. Great location and the staff were amazing

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Danyely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! The best staff I have ever encountered in a hotel. Will definitely be back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cenote is amazing, , the decor very in tune with the tulum upscale vibe.
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t wait to come back!
Stayed 5 nights in Mar 2025

10/10 Excellent

nevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommended!!

Amazing experience! Staff was very friendly and highly recommended. Very clean and did not see bugs such as mosquitoes or flies.
Stayed 3 nights in Mar 2025

10/10 Excellent

Martin

Stayed 9 nights in Feb 2025

10/10 Excellent

Tallis

Stayed 8 nights in Dec 2024

10/10 Excellent

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Maria

Stayed 5 nights in Mar 2025

10/10 Excellent

Tania

Stayed 3 nights in Mar 2025