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Hotel Muaré Tulum Wellness and Spa

4.5 star property

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Photo gallery for Hotel Muaré Tulum Wellness and Spa

Outdoor pool, open 7:00 AM to 10:00 PM, free cabanas, sun loungers
Creator video
Bar (on property)
Front of property
Muare Suite | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
$438
includes taxes & fees
Jan 12 - Jan 13

Explore the area

View in a map
Calle 7 Pte Mz 43 Lt 01, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪11 min walk‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Place, Dos Aguas Park
    ‪7 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪72 min drive‬

Room options

View all photos for Luna Hideaway

Books, printers

Luna Hideaway

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Muare Suite

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Muare Suite

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Selva Haven

Selva Haven | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Selva Haven

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

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About this property

Hotel Muaré Tulum Wellness and Spa

4.5-star hotel in La Veleta
An outdoor pool, a restaurant, and a health club are available at this hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.
Hotel Muaré Tulum Wellness and Spa offers 26 air-conditioned accommodations with private pools and private plunge pools. Rooms open to furnished patios. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters and premium bedding. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include printers and laptop-compatible safes. Additionally, rooms include espresso makers and ceiling fans. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Hot springs and a health club are featured at the hotel. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with Turkish bath/hammam. There are hot springs open between 8:00 AM and 9:30 PM.
In addition to hot springs, Hotel Muaré Tulum Wellness and Spa features an outdoor pool and a health club. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of coworking spaces and limo/town car service. This Art Deco hotel also offers a hot tub, a sauna, and spa services. For a surcharge, the property provides an area shuttle within 50 kilometers and an airport shuttle (available 24 hours). Onsite uncovered self parking is complimentary.

Hotel Muaré Tulum Wellness and Spa has designated areas for smoking.

A complimentary manager's reception is offered each day. A hosted evening meal is available for a surcharge daily.
Gaudea - This restaurant is located by the pool. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 50 km
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free extended parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of MXN 800
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Gaudea

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Books
  • Health club
  • Hot spring
  • Hot tub
  • Outdoor pool
  • Sauna
  • Scooter/moped rentals
  • Steam room
  • Yoga classes

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Firepit
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Hot spring
  • Hot springs open from 8:00 AM - 9:30 PM
  • Hot springs water temperature - 104 ºF
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Area rugs in public areas
  • Gravel flooring in public areas
  • Low-height door lock
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible spa

More

  • 1 floor
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Fenced private pool

Food and drink

  • Champagne service
  • Chef service
  • Espresso maker
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Printer
  • Recycling
  • Reusable coffee/tea filters
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 380
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 380

Special check-in instructions

This property offers transfers from the ferry terminal and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
This property enforces quiet hours from 11:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 55 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 10000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 120 per vehicle (roundtrip, maximum occupancy 6)
  • Pet fee: MXN 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: MXN 380 (subject to availability)
  • Late check-out fee: MXN 380 (subject to availability)
  • Hosted evening meal: MXN 800

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 8:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Muaré Hotel
Hotel Muaré Tulum
Hotel Muare Tulum
Hotel Muaré Spa Tulum
Hotel Muaré Hotel Tulum

Hotel Muaré Tulum Wellness and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 113 out of 146 reviews
Rating 8 - Good. 17 out of 146 reviews
Rating 6 - Okay. 6 out of 146 reviews
Rating 4 - Poor. 4 out of 146 reviews
Rating 2 - Terrible. 6 out of 146 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Raiza

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I was not happy or comfortable at this hotel. I clumsy even be there since I was full of mosquitos since the morning. All day everywhere. Even inside the pool. I don’t recommend this hotel also to get to the hotel there’s no street and is very bad neighborhood
Stayed 3 nights in Sep 2025

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

4/10 Poor

Victoria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The pool was not clean. The management was very poor. We left one day after booking four days with no refunds. We are not allowed to have guest. Even though we had family member who was visiting from other hotels The pool was not clean it was it ready for a guest. The best thing about this resort was yoga class in the morning. It is nothing like it advertises in the pictures.
Stayed 3 nights in Oct 2025

10/10 Excellent

Josefina, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sergio Ivan Ruiz

Stayed 7 nights in Sep 2025

2/10 Terrible

Unique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked thinking I was going to be offered transportation and it was not like that After booking I needed a refund in less than 10 minutes and they were not willing to give me a refund when I was stranded in tulum airport with no transportation. You don’t do that to people
Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, there are likely not enough words to describe our stay at Muare Tulum. If you’re looking for a peaceful, tranquil stay, you will find it here. The rooms were stunning, from the design to the comfort level. It was similar to having your own private oasis, and we enjoyed whenever we returned from an excursion. Enjoyed the onsite restaurant, and had numerous meals there. The included breakfast was perfect, and there were additional options available for those with a more picky palate. Overall, the staff were above par. Special shoutout to Mauricio at the bar, who I enjoyed interacting with daily and his recommendations for places to visit in the Tulum. All staff were great and made the experience incredibly enjoyable. Would certainly stay here again in any future trips. Only commentary, and this probably applies to Tulum in general, is the high rate of taxi’s and shuttle options. The hotel was helpful in securing a private transfer from the airport which, as a first timer, was appreciated. Taxis charge fixed rates to most Tulum sites, so for myself, I likely will look to rent a car next time to ensure I have more options to explore as necessary. Again, not a reflection of the hotel in any way shape or form, but a general comment to navigating around Tulum.
Stayed 5 nights in Aug 2025

8/10 Good

Shanaya

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Recommended for a couple's getaway. Not good for a girls trip.
Stayed 5 nights in Jul 2025

10/10 Excellent

Riqueidy

Liked: Cleanliness, staff & service, property conditions & facilities
Experience was amazing 10/10
Stayed 4 nights in Jul 2025

10/10 Excellent

Abraham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Roads are super bad to get there but very nice hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Ross A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best
Stayed 2 nights in Apr 2025

10/10 Excellent

Ross A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person at this Hotel should teach a masterclass in grace, kindness, professional, and basic empathy. This is 10 stars. Yes, the property is aesthetically stunning. But beyond, you are family from the moment you walk in in. There’s is no better restorative haven anywhere.
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property away from the hustle and bustle. Service is top notch.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a stunning place, so beautiful and peaceful
Stayed 7 nights in Apr 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Tammera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Final evening in Tulum prior to heading home.

Very nice boutique hotel a quick hour away from Tulum airport. The room itself was very comfortable, but overall a bit on the pricey end for services provided. They appear to cater to a younger demographic, given the guests hanging around the pool, and they did ask to check our room prior to giving us the final checkout. It felt like a trust issue.
Stayed 1 night in Mar 2025

10/10 Excellent

Anand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Muare. Beautiful property and lovely staff. They helped us from booking airport transportation to amazing excursions. The room was clean and so well made. Can't recommend enough!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is simply astonishing! Wow, Wow & WOW ! The food is very very good and pricing is quite similar to other places in the area. Rooms are great, ambiance is relax and very soothing. Best place to relax! The only down sides ... roads to accès property although not very long but in bad shape and private pool is not as warm as could be desired even though they can pre-heat for you would like it to become a little more warm. But this is a must go too place. Were hesitating between two locations (Kan) and we went to eat at Kan Hotel (restaurant MOTMOT) and this just confirmed that we had made the best choice. If you think this property is laking in ocean view... well ask the reception they will arrange for you to go to Zebra (no fees required to stay there for the day only you have to buy there drinks and food but if you are there early enough you get a bed with sunshade for the day and free parking)
Stayed 3 nights in Feb 2025

10/10 Excellent

Ebony

Stayed 1 night in Feb 2025

6/10 Okay

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Delores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Victoria and Front Desk staff were extremely helpful and pleasant before, during and after our visit. All of the staff were friendly, professional. The property was beautiful, intimate, clean. The amenities were also very nice. The bartender made lovely and tasty concoctions. An intimate place for a quiet or couples retreat. Great for wellness retreat too. Beautiful all around.
Stayed 6 nights in Dec 2024

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience from arrival to departure. The property is well maintained with a gorgeous natural landscape.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nainshi

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay!! Loved everything.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kritika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, great staff and hospitality. However the roads in the neighborhood is very shabby, but overall worth it
Stayed 3 nights in Dec 2024