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Downtown Tulum Hotel

4.0 star property

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Photo gallery for Downtown Tulum Hotel

2 outdoor pools
Exterior
Exterior
Deluxe Double Room | 1 bedroom, premium bedding, down comforters, in-room safe
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Breakfast available
  • Spa
  • 24/7 front desk
$45
includes taxes & fees
Sep 17 - Sep 18

Explore the area

View in a map
CENTRO, Tulum, QROO, 77760
  • Tulum National Park
    ‪4 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Playa Paraiso
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪57 min drive‬

Room options

View all photos for Comfort Double Room

Comfort Double Room | 1 bedroom, premium bedding, down comforters, in-room safe

Comfort Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, down comforters, in-room safe

Standard Room

  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Comfort Room

Comfort Room | 1 bedroom, premium bedding, down comforters, in-room safe

Comfort Room

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Bathroom | Shower, towels, soap, shampoo

Deluxe Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Downtown Tulum Hotel

4-star hotel in Tulum City Center
2 outdoor pools, a restaurant, and 2 poolside bars are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a coffee shop/cafe are onsite. Change of towels is available on request.
Downtown Tulum Hotel offers 24 air-conditioned accommodations with safes. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.
Downtown Tulum Hotel features 2 outdoor swimming pools. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This Tulum hotel also offers a rooftop terrace, spa services, and a garden.

Downtown Tulum Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Rooftop - Onsite rooftop bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Rooftop

Things to do

  • 2 outdoor pools
  • Bicycle rentals

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Elevator (67 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 435 per pet, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children
  • Pet fee: MXN 435 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum

Downtown Tulum Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 6 out of 9 reviews
Rating 8 - Good. 2 out of 9 reviews
Rating 6 - Okay. 1 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 0 out of 9 reviews

9.2/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Stayed 1 night in Apr 2025

10/10 Excellent

SU LIN MIGDAL ET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Elvira

Liked: Cleanliness, staff & service
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Stayed 6 nights in Mar 2025

10/10 Excellent

Diego

Stayed 3 nights in Jan 2025

8/10 Good

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Stayed 3 nights in Jan 2025