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Cielo Maya Beach Tulum

4.0 star property

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Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, sun loungers
Private beach, sun loungers, beach umbrellas, beach towels
Terrace/patio
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Beach/ocean view
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Balcony

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
$203
includes taxes & fees
Dec 17 - Dec 18

Explore the area

View in a map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760
  • Place, Cenote Manatí
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪98 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

9.0 out of 10
Wonderful
(20 reviews)
  • 538 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

9.4 out of 10
Exceptional
(14 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

9.6 out of 10
Exceptional
(8 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • 645 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Cielo Maya Beach Tulum

4-star Tulum hotel steps from Soliman Bay
At Cielo Maya Beach Tulum, relax by an outdoor pool or hit the private sand beach where you can enjoy snorkeling.
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Cielo Maya Beach Tulum like an outdoor pool and a children's pool.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This beach hotel also offers a rooftop terrace and a garden.

Cielo Maya Beach Tulum is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Playground
  • Snorkeling
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

More

  • 2 floors
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Reviews

Cielo Maya Beach Tulum Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 395 out of 585 reviews
Rating 8 - Good. 100 out of 585 reviews
Rating 6 - Okay. 41 out of 585 reviews
Rating 4 - Poor. 26 out of 585 reviews
Rating 2 - Terrible. 23 out of 585 reviews

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

North Tulum beachfront

We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Maribel

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Christian Joan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property location is greant
Stayed 8 nights in Jun 2025

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

Marisela

Traveled with partner
Unable to get in the beach. Very disappointing
Stayed 1 night in Jun 2025

10/10 Excellent

Maisam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch service

Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
Stayed 2 nights in Jun 2025

10/10 Excellent

Therese

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
Stayed 2 nights in Jun 2025

4/10 Poor

Sohrat

Disliked: Amenities, property conditions & facilities
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
Stayed 3 nights in Jun 2025

8/10 Good

Del

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & quiet place for couples really recommended.
Stayed 6 nights in May 2025

10/10 Excellent

Azadeh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good. Izaac is amazingly helpful. Kudos.
Junior suite with ocean view
Stayed 3 nights in May 2025

10/10 Excellent

Jaime, El Paso

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place Beatiful beach hotel Very courteous staff Tasty food
Stayed 2 nights in May 2025

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and attentive. The room was just right. Breakfast included made the start of the day easier. Water and beach area was quiet and secluded; sometimes difficult to find on the Riviera Maya these days as the area has been somewhat overdeveloped. You will want a car to comfortably navigate seeing the sights as staying only at the hotel or walking around would be a little limiting for stays lasting more than a weekend (taxis available at the end of the street. pricing we heard was a little more than you might think). Hotel restaurant doesn’t compete with neighborhood restaurants, buts that’s ok as you can easily walk down the street to eat at some very good and interesting spots. Safety is very good, the road has a full time guard station who checks in every person. Definitely worth paying a visit and enjoying. If you’re a beach person, the water in this area can be a little challenging with waves, current, rocks, and the continuing presence of sargasm, but that didn’t negatively impact the overall visit for us, as we enjoyed the beach anyway.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ebony L.

Stayed 2 nights in May 2025

8/10 Good

Luz M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Michaela Dawn

Liked: Staff & service
Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.
Stayed 7 nights in Apr 2025

10/10 Excellent

Magdalini

Stayed 1 night in May 2025

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Venus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so lucky to have a beautiful view and the ocean was just there just for me and my Family. I love this place, and was so Lucky to find this Beautiful place. Hermoso! Me Fascinó, puedo volver ahora mismo si mi tiempo me lo permitiera.
Stayed 2 nights in Apr 2025

4/10 Poor

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and service. We ate at the restaurant the first night. I had a hamburger and fries. During the night I woke up feeling very sick and soiled the bed linens. The hotel charged us for the bed linens at checkout. This was very disappointing further considering why I was sick.
Stayed 3 nights in Apr 2025

10/10 Excellent

Claire

Stayed 1 night in Mar 2025

10/10 Excellent

Ashleigh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My sister recently stayed at Cielo Maya for a week & loved it!
Stayed 6 nights in Apr 2025

10/10 Excellent

Katia

Traveled with partner
Liked: Amenities
The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Staff were excellent. Isaac was especially helpful
Stayed 13 nights in Mar 2025