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Tomatlan Vacation Packages

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Would NOT recommend staying there! The customer service is terrible! I booked 3 rooms for a group of 10, I had two rooms next to each other.. there was a connecting door in between. I asked if we can open the door in between the rooms and they said I didn’t pay for that type of room! If I wanted to “Open the Door” between the two rooms (that we were already using) I had to pay an additional $100 US Dollars per night!! Ridiculous.!! The bedding smelled, like when you leave wet clothing in the washer and for get to dry it out. The staff in the lobby were super rude, and there was only one employee during check out with a line of about 6 families trying to check out. Lets not forget the sewage water coming out on the entrance flooding the street. Adding the terrible smell! There were no reservations for dinner available!! And the hostess for the buffet “Older Guy” was the rudest ever!!

Hotel is walking distance to the beach. Breakfast was good. Swimming pool was clean and well maintained. Wish there were more pillows to make the bed more comfortable. Overall, my hotel experience was good.

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Comparing this to a previous stay at a different resort in Cancun and this wasn’t as good. Overall it was good, not great. Food was mediocre and not a ton of options. You only get a limited number of dinner reservations depending on your length of stay. The river next to the property smelled as if it had human waste in it and the smell was overwhelming at times. The property was nice and clean and staff were again good, not great. Was surprised at how few English speakers were visiting and working at the property. 4/5 stars

Great place, size of the property is great enough not oversized, great for kids. Staff is awesome From cons: Building reno is likely overdue