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Pool was cold, furniture dated and food quality for room service is poor

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

everthing was perfect best

Pueblo Bonito Montecristo is a truly extraordinary experience and value! Our party of six included two preteens. They loved the private pool included in our three bedroom villa. Our concierge, Kia, was an absolute delight. She explained, she executed and was charming throughout our stay. She made reservations, provided advice and generally guided our stay with zero bumps The villa was spotless and housekeeping was executed flawlessly and invisibly. Room service brought our requests with dispatch and always a friendly greeting. No matter the hour, snacks, wine, coffee, etc were always available. Restaurants are excellent, and our visit to sister property Rose' for brunch was a huge success. Service at the pool bars was fast and friendly as was poolside dining. There are add on options in a couple of venues but our party never even inquired, the all inclusive choices were excellent. Our in house transportation arrangements were first rate and our granddaughters really enjoyed their first limo rides. Shuttle service around the massive Montecristo grounds required only very short waits after calling. The most overwhelming characteristic of this stay for us was the good humor and incredible poise, friendliness and charm of every single staff member we encountered. From wait staff, shop clerks, drivers, even the landscapers! Our first trip to Baja and Montecristo could not have been better!

Staff was friendly and attentive