Search Deals on

Tinaroo Vacation Packages

The Reef Hotel is a three level building WITHOUT elevators so you have to carry your own luggage up the three flights of stairs. The WiFi connection in the room did not work. The staff said they could not fix it for the two days I stayed there. Inside the room there were small ants around the bathroom sink. The room was not cleaned and bed not made for the second day of my stay. The hotel staff was not helpful on any of my concerns.

Had a very warm welcome on our arrival and discontinued throughout our stay. Our room was extremely clean and very well stopped. Possibly the best bed that we have slept in on our stay on our various days in Australia. And a pillow menu is always greatly appreciated. We have stayed in lesser Hotels better Hotels that do not offer this.

Friendly and helpful staff. Beautiful gardens and apartment.

We really enjoyed our stay.

Property is in a convenient location but the condition and cleanliness (especially the bathrooms) of the property were very poor.

Dirty, filthy, unhealthy, bad communication Very bad experience, I booked from Expedia, the booking said I have to contact Edge apartments to confirm, called a couple of times and no answer and you can not leave a message, When we arrived , there is no one in the reception but this is nothing to what we found inside the apartment. Dirt, dust, mould, spider webs on the windows, stained pillows and to top it all moving bugs on the beds, we couldn't even stay for few minutes, when we tried to contact the manager, again no answer and can not leave a message, I then sent a text message to which he replies that he and another staff had cleaned the apartment earlier in the morning, if that was cleaned, I can't imagine how dirty was it. I don't understand how this place has a 4 star , do yourself a favour and don't book there, finally, they didn't refund us any money. I discovered I was not the first review on how bad these apartments are and certainly will not be the last.