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Thornton Vacation Packages

Refused entry of a booked room after a very long drive.

Was a great experience! The check-in was easy and the room was clean and comfortable.

I have stayed here several times. This last time I had a suite and it smelled like cats. The property does allow pets, but that was not well received. I will give them another try. The staff and location are the redeeming quality.

Staff were extremely helpful.

The views were excellent the room was great. Close to the casinos.

The Hispanic front desk attendant was rude and unprofessional! She has an attitude like she hates her job

Awesome stay!! Loved it

At first glance, this seems like a nice hotel, but it is very poorly run. It starts with the $67 PER DAY parking fee. The surrounding neighborhood is not somewhere you would realistically want to park on the street, so you are essentially stuck paying it. The staff was consistently confused. We were given tokens at check-in and told they were worth $10 toward breakfast, despite having already paid for breakfast in our package. The cafe then told us they were only worth $5. We were also handed information stating the hotel offered free transportation within one mile, only to be told later that service did not exist. Those things are frustrating, but the cleanliness is the real problem. The hotel is visibly rundown, with dirty, scratched walls, doors, and elevators throughout. Worse, guests are expected to personally request housekeeping EVERY DAY. COVID is long behind us. Hotel rooms, sheets, towels, bathrooms and floors should be cleaned daily unless a guest declines service. The floors were filthy and grimy, and the restaurant floors were so black with residue from dirty mops that it made us seriously question the cleanliness of the kitchen. But the absolute worst was a trail of dried diarrhea outside the women’s public restroom that remained there for TWO DAYS. That tells you everything you need to know about the cleanliness standards and management of this hotel. We will absolutely never stay here again.