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St. James Vacation Packages

It was great

Currently there is construction taking place directly in front of the hotel. We had a room on the 4th floor that had a window facing the front street where the construction was. The noise was awful throughout the night. There was also a window AC unit which caused the noise to be louder, since it was like having a window open without needing it open, but there was no way to seal the unit to limit the noise. It was not warm enough to run the unit as maybe other guests would have. When I asked the front staff about the noise, they acted as if I was making up the construction and that it was not possible for the noise to have been bad. I was really looking for an acknowledgement so other guests would not have the same issue and when the hotel is not sold out - which is was not when we were there - they could avoid putting guests in the rooms exposed to the construction noise. Disappointed.

For as much as we spent for this “luxury” hotel, we were sorely disappointed. The rug in our room was coming apart. The pillows were flat. The shower was disgusting. The toilet barely flushed and continually ran. We notified maintenance, but nothing was done. When working with the concierge to book a nice car for our anniversary dinner and broadway show, the person laughed at our last name (Butts) and was really rude to us. The driver, however, was so nice and sweet. The only good experience we had with the hotel. The keys to our room stopped working twice! The view from the room of the cathedral was nice. The only two things from this hotel was how sweet the driver was and the view from our room. Everything else was extremely disappointing and totally not worth the money. We will never stay here again.

We had a great stay! The place was clean and the staffs were very professional. We would definitely stay again when we're back in New York.