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St. Clair Shores Vacation Packages

I had the worst time the power without when I asked about. When will the power be coming back on? They had a young teenager at the desk telling me, I had to wait until Monday to talk to a manager. This was on Friday, July 3rd, there was no power in the room. You\n Could not even use the shower cause the water was cold. So when I tried to talk to the manager that followed week before I checked out on that Tuesday, I was told that I should have checked out that Friday when I had flew in from San Francisco and they will not refund. My money , because I ordered online so since they were so insensitive in how they treated me, I did contact my lawyer and the Better Business Bureau and I am going to contact anybody I can because I felt I was given injustice for a room that I could not take a shower in. Are relax in because of no power and no hot water. They told me was because of the storm they were coming in and out, but more than half the hotel was still lit up and when I looked at rules from outside their rooms were still they're on power was still on in their rooms. So that lets me know that there was something wrong with the idea that I flew in from out of town , and they could not accommodate me with a rule that works

Upon walking in the front door, there are smiles and welcoming staff no matter what time you arrive. The rooms are fully stocked with anything you might need. The restaurant is top tier! The cleanliness of this hotel is second to none!! It is the nicest maintained hotel that I have ever stayed in. We love it here!

Nice place and close to sporting events

I was told ny stagg over phone prior tonreservation to reserve the queen bed through especially to receive a room with a bath tub. I did so but was given a room with shower only. Upon notifying staff, I was given a room with a tub, and had been upgraded l "for free" to a room with a tub, despite that I had followed their instructions. Then when they swapped to the room I had actually ordered, it had a bath tub, but the drain didn't work. I was unable to take a bath. If im renting a room, that has always been a key sticking point for me. I want a relaxing bath, and was not able to do so despite calling ahead and following your motels instructions.