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Springwood Vacation Packages

Nice room, friendly staff.

Lovely staff, but rooms on the ground floor pick up a lot of noise from reception and the restaurant including the reception phone ringing repeatedly between 2 and 3 in the morning.

We have stayed here a number of times and always been quite happy. I note this place is under new management this year, and it is really obvious. There was a mix up on the hotels end regarding our booking, we booked for 5 but they gave us a room for 4. Instead of being apologetic and trying to assist, the front reception staff and manager were exceedingly rude. Initially refusing to bring us a fold out bed because "housekeeping had gone home." But then when I requested a refund to relocate somewhere suitable he dragged a bed up. Aside from this absolute bungle, the room was filthy, stank of wet carpet and had dust everywhere. One of the main perks of this place is location and it used to have valet parking which was super convenient. You now have to park at Queen St mall and lug your gear down the road. So all in all, will not stay here again and would not recommend.