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Solferino Vacation Packages

The rooms are incredible. Designed well and nice to be in. The food was some of the worst I’ve had. Genuinely not good and restaurants are far away. If you plan on not eating at the hotel - stay here!

Everything was as expected with the exception that they did not honor the Expedia $200 credit ($100 p/p) as described in my reservation.

Had a great experience overall. People are very nice and caring. Very friendly place and people. Had an air of relaxation. Too much algae in mid July. The a/c in my room was kinda loud. Good experience ❤️❤️

Our group of 20 (five families) stayed at Allegro Playacar for six days, and every family agreed we would not return. Before arrival, we requested connecting rooms because we were traveling with minors. Instead, we were placed in different buildings. We were told to return the next morning, then told nothing could be done because the resort was full. Only after I posted a negative Expedia review did Hospitality suddenly find us an adjoining room. It shouldn't take a public complaint to accommodate a family with children. Dining was another disappointment. We couldn't get a reservation at any specialty restaurant during our stay. Although we repeatedly requested seating together at the buffet and arrived early, our group was always split into tables of 5-6. The beach was unusable due to excessive sargassum. The cleaning machine was broken, leaving one employee with a shovel to clear it. As a result, the two small pools were overcrowded. Our room had overflowing toilets, broken lights, a sewer smell, and no air conditioning for two nights. Only after we complained again were we told the thermostat had to be set to 20°C—information that should have been shared at check-in. The most alarming issue occurred at the Kids Club. A 6-year-old in our group wandered away, and staff never notified his parents. Thankfully, he was found safe, but this was unacceptable. The resort is also not wheelchair-friendly despite accommodating guests with mobility needs. Overall, poor customer service

Excelente atención