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Solferino Vacation Packages

The Hotel was great, but they charged for everything.. Breakfast buffet $450 pesos.. Gym $150 pesos You couldn't have your own drinks at the pool...Beer 12oz was $200 pesos.. Also it says we can drink on beach, but no they kicked us out because we were at their property... Clean hotel, but ridiculous..

The rooms are incredible. Designed well and nice to be in. The food was some of the worst I’ve had. Genuinely not good and restaurants are far away. If you plan on not eating at the hotel - stay here!

Loved everything beyond amazing customer service

The house is spacious and beautiful. The pool was refreshing. We were grateful for the free WiFi and free parking. We truly enjoyed our stay. Some suggestions: Better communication to the security guards about guests coming would help. Many of the guards were not even aware of this property, and none of them spoke English. We had trouble getting through the two gates on more than one occasion. It would help to add the following for guest use: vegetable peeler, can opener, electric dishwasher soap, paper towels, cleaning products, replacement trash liners, mixing bowls, and dish cloths. Booking is very difficult if your arrival is after hours. We had to wire money for payment. More payment options should be considered, including allowing Expedia to be a payment broker, instead of only “pay at property.” The property manager should be more accessible prior to arrival. It took awhile for us to connect with the property manager, but once we could text with them, it worked out fine. There were no checkout instructions. The pool pump required repair while we were there, so we only accessed the pool at the start of our trip.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Everything was as expected with the exception that they did not honor the Expedia $200 credit ($100 p/p) as described in my reservation.

The resort is beautiful and very well kept. Staff is friendly and the response turnaround time for any requests was quick. My only complaint was the food choices. The Buffet served the same food everyday and the quality and taste was not so good. Other than that I would recommend and would actually go back again in hopes the food gets better.