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The Thatched Cottage Inn

3.0 star property

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Photo gallery for The Thatched Cottage Inn

Front of property
Lunch served
Executive Double Room | Laptop workspace, iron/ironing board, free WiFi
Lunch served
Classic Double Room | Laptop workspace, iron/ironing board, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
The current price is $134
includes taxes & fees
May 22 - May 23

Explore the area

View in a map
63-67 Charlton Rd, Shepton Mallet, England, BA4 5QF
  • Place, Kilver Court
    ‪9 min walk‬
  • Place, Royal Bath and West Showground
    ‪6 min drive‬
  • Place, Wells Cathedral
    ‪17 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪35 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Laptop workspace, iron/ironing board, free WiFi

Classic Double Room

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room

Classic Twin Room | Laptop workspace, iron/ironing board, free WiFi

Classic Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Triple Room

Family Triple Room | Laptop workspace, iron/ironing board, free WiFi

Family Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Laptop workspace, iron/ironing board, free WiFi

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

Executive Double Room | Laptop workspace, iron/ironing board, free WiFi

Executive Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Cottage

Family Cottage | Laptop workspace, iron/ironing board, free WiFi

Family Cottage

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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  • Free WiFi
  • Restaurant
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4.3 out of 5, Excellent, 1,000 reviews
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About this property

The Thatched Cottage Inn

3-star Shepton Mallet hotel with private patios
Along with a restaurant, this smoke-free hotel has a bar/lounge and a garden. Free English breakfast, free WiFi in public areas, and free self parking are also provided.
The Thatched Cottage Inn offers 9 accommodations with hair dryers. Rooms open to patios. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Onsite uncovered self parking is complimentary.

The Thatched Cottage Inn is a smoke-free property.

A complimentary English breakfast is served on weekdays between 8:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
The Thatched Cottage Inn - This restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available 8:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Thatched Cottage Inn

Family friendly

  • Changing table
  • High chair

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property

The host will greet guests on arrival

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Pets cannot be left unattended

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

The Thatched Cottage Inn Hotel

The Thatched Cottage Inn Shepton Mallet

The Thatched Cottage Inn Hotel Shepton Mallet

The Thatched Cottage Inn Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 35 out of 97 reviews
Rating 8 - Good. 24 out of 97 reviews
Rating 6 - Okay. 14 out of 97 reviews
Rating 4 - Poor. 12 out of 97 reviews
Rating 2 - Terrible. 12 out of 97 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Ken

Stayed 1 night in Feb 2026

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Spacious, Very Clean, Well Situated in Area. Everything needed for a small or a long stay. Recommend to All, will be back guaranteed!
Stayed 1 night in Feb 2026

6/10 Okay

Paula

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was great and very spacious. The young man Ethan who greeted us was very accommodating and apologetic regarding no food on site and that he was the only member of staff on site. The biggest let down was the lack of breakfast. It was sold to us that there would be a cooked breakfast in the price of the room (still advertised as such,) however there was just a few cereals and i had to ask for toast on the second day. There was distinct lack of management to deal with the lack of food and very diminished bar. It was told to us that the chef was away and they were awaiting a delivery on food and drinks . This should have been conveyed to us beforehand so that we could have the choice of changing accommodation that did provided what it advertised. I must stress the young man left in charge went above and beyond with what he had been left with.
Stayed 2 nights in Feb 2026

6/10 Okay

David

Whole experience of 2 night stay was average.
Stayed 2 nights in Feb 2026

4/10 Poor

Tarana

Traveled with partner
Liked: Cleanliness
On arrival we could not check in due to no Internet connection... Not that big of a place, so why not have written back up.. Only one draught beer. Perfunctory selection of Gin.. Not a lot of choice in liqueur.. No fresh orange. It was a cold evening, 3°C...No heating in the bedroom. This was the night before my husband's operation, we were tired on arrival and by this time we just wanted to go to bed. On my return after dropping my husband at hospital the heating was still not on. On leaving to visit my husband I asked if someone could check the heating, plenty of hot water, just no heat. Young gentleman behind bar said he would look into it... On return, key was given back to me, I asked about heating, was it fixed? No we are going to give you a portable heater???? So not put it in for my return! A shame, staff are pleasant, actual place could be so good, lots of character but lacks the essential everyday needs for customers.
Stayed 2 nights in Feb 2026

2/10 Terrible

Mark

Disliked: Cleanliness, amenities
The bath was dirty, the restaurant menu they provided in the room wasn’t what they were serving in the restaurant. The radiator in the room wasn’t working. very short staffed.
Stayed 1 night in Feb 2026

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities
Lovely room, lovely welcoming staff
Stayed 1 night in Feb 2026

8/10 Good

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
Room spotless.Bottle of water and a few biscuits would have been good. Shower needs attention. My offer included breakfast...the hotel does not do breakfast. Any refund for this?
Stayed 1 night in Jan 2026

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service
Very friendly Manager, Andy. He made us feel very welcome!
Stayed 2 nights in Dec 2025

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay at The Thatched Cottage inn Excellent room. Christmas Lunch was good, hot plates, large portions and very well served.
Stayed 2 nights in Dec 2025

6/10 Okay

Wayne

Liked: Cleanliness
We did not eat there
Stayed 1 night in Dec 2025

4/10 Poor

Julie

Traveled with family
Disliked: Staff & service, amenities
It was limited dining. They offer season veg and gave us peas. And for the price it was expensive. Breakfast was shocking. The toaster didn't work. The bread was moled. There was nothing else to eat. The one staff that was on.said nothing at and just looked at us. He didn’t care. You need to get better staff. The room was ok. sheets were clean. But i won't be staying again.
Stayed 1 night in Dec 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities
A lovely large room and bathroom - comfortable bed and large bathroom with both double shower and a bath. Very clean.
Stayed 1 night in Dec 2025

2/10 Terrible

chiara

Disliked: Staff & service, property conditions & facilities
The room was clean, however the service was terrible, no clear management, food took 50 min with just 3 table, breakfast “continental” but no option apart from mouldy breaf
Stayed 1 night in Dec 2025

10/10 Excellent

SATPAL

Traveled with family
Liked: Cleanliness, staff & service, amenities
The place had literally changed management that day so unfortunately there was no cooked breakfast (only continental) until Sunday when the Chef would be in. Also the dinner menu was changed temporarily because of the sudden change in management. However, the new management and team were amazing in the service provided. Dinner was excellent and there was enough at breakfast for us to be satisfied. Rooms were spotless with plenty of tea, coffee and biscuits. Hot powerful shower with shampoo, shower gel, soap, etc provided. Comfortable bed and pillows. Dog friendly too.
Steak and Ale Pie
Room refreshments
Apple crumble
Bathroom in twin room
Stayed 1 night in Dec 2025

4/10 Poor

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Its a bad review due to the poor staffing circumstances. We booked two nights B&B a few weeks ago. We arrived to be told the hotel had been bought the week before. A manager was down from London to oversee for the weekend. Our room was very nice and we had food on Saturday evening from a very limited menu completely different to the one we were expecting, which was very nice. We got up to a nice breakfast. We had to explain that we were not paying for it as we were staying bed and B&B. There was no breakfast menu, and the lady had started 2 days before. We had to ask for juice which she provided unsure what to do. We went out for the day to a Christmas market and Frome. We returned to the hotel at 6pm completlely closed and in darkness. All staff had left and we were unsure if we were the only one's there. We heard music from one other room so, assumed it was a staff member or another guest? We wanted food, so had tyo leave again to find somewhere. Luckily there was a chip shop down the road. We awoke to no breakfast. No staff. The other room were guests too on the way out. We agreed to leave after them and locked the front door. We posted the keys in a letterbox and left to look for breakfast. All staff had left at 3pm and no more were returning until Wednesday. Why did no one tell us in the morning? I've never had to close up my own hotel after visiting!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Lucy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely weekend stay here in November, the place is charming and has a lot of character. The room was large, clean , well furnished and there was everything you needed , I also loved the view and that you could look out and see the thatched roof . Check in was easy , all the staff we met over the weekend were very welcoming , friendly and helpful so it made you feel very relaxed. New management had just taken over when we stayed , I was really happy with stay here and would recommend it.
Stayed 2 nights in Nov 2025

8/10 Good

Alan

Very welcoming. Room clean. Bed very comfortable. Good parking. Very dog friendly except there is nowhere to walk them. Breakfast disappointing as no hot drink with continental and no offer of more toast. Bathroom clean but somewhat dated.
Stayed 1 night in Nov 2025

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Clean bedroom, comfortable bed, friendly staff, good English breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff where excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely. The bed was so comfy. Staff happy, friendly and helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great Great Great. Lovely room clean and fresh. Polite friendly staff and amazing food.
Stayed 2 nights in Nov 2025

8/10 Good

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Staff all terrific. Nice cosy space. Walkable distance to the town
Stayed 3 nights in Oct 2025

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thatched Cottage inn was exactly as we had expected. A lovely room with a large en-suite all very clean and ready for occupation. The towels were large and really soft. In the morning they offer continental breakfast only, with a good range of products to choose from.
Stayed 1 night in Oct 2025

6/10 Okay

Clive

room one was over some private area where regular 24/7 noise of what sounded like an un balanced washing machine. room security lock inoperative
Stayed 3 nights in Oct 2025