Search Deals on

Shakespeare Vacation Packages

The overall experience is great, I was very happy with my stay.

The room, 2 bed suite, was nice, clean with balcony looking over the marina. We had advised of only 2 persons. the suite could accommodate up to 6. Not sure if this was reason but kitchen was poorly equipped and may be utensils had been removed for our stay. Why would utensils be removed? The public areas were clean, but lacking any facilities of any kind. No vending facilities a surprise considering no restaurant facilities. It should be pointed out that many coffee shops etc. within 5 mins. walk. No local tourist information available in the form of leaflets. One request for information was directed to reception desk who advised us to consult internet. Staff, with odd exception, were helpful but 'surly'. did not appear to be very happy in there work. The reception desk was lacking in customer service skills, not happy and did not portray a pleasing attitude to customers. Despite the apparent negative comments, we would use the hotel again if in the area.

Beautiful hotel. Room was grand and well maintained and very clean. We were upgraded to a larger suite as a bonus. The breakfast was good and they were even able to accommodate tree nut allergies.

Room was spotless. Staff made us feel like royalty. Location was perfect. Valet was awesome.

Clean Hotel, staff could be a bit friendlier upon leaving and arriving. Constant drilling noise, didnt know there was renovations being done until arrival, would of been nice to know at booking. Although work was only during day hours. Room service would of been a good option, lack of vending machines. Great location for sporting and concert events