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Saylla Vacation Packages

This was one of the worst hotel experiences I’ve ever had. The staff was rude, unhelpful, and seemed to try to charge extra for everything. I originally booked a room for one person, but it was already a double-bed room. Before arriving, I asked if I could add another guest, and they told me it was no problem. When I checked in, I also asked to extend my stay by one more night and wanted to pay everything immediately. The receptionist told me to come back the next day instead. The next day, when I went to pay, they suddenly tried to charge me an additional fee because I had added another guest. The receptionist from the previous day never mentioned this. They then claimed I had to “upgrade” my room, even though they hadn’t moved me to a different room or provided anything better. I ended up arguing with them because it made no sense to charge for an upgrade that never happened. The room itself was also disappointing. It wasn’t clean, it was freezing cold, and the only heater they offered was a tiny portable one that barely worked—and they wanted to charge extra for it. There was almost no privacy because the room had windows facing the hallway, so people could easily see inside. On top of that, the walls were so thin that you could hear everything happening around you. For the price they charge, you’re much better off staying somewhere else. There are far better hotels in the area for just a little more money.

A great base for our trips to Machu Picchu and the sacred valley. They were kind enough to hold our bags over night when we went to Puno as well. The staff was very kind and helpful and there’s a great little restaurant right next door to the hotel on the corner.

Centrally located.

This hotel has a beautiful colonial structure. The staff are nice and helpful. The room was beautiful and overlooked the plaza. It is very centrally located. My only problem with the place is that the room was not availability until 2 hours after the stated time.

Lo mejor era el personal y la ubicación, súper cerca de todo y lo mejor es que para el tour te recogen de la puerta del hotel.

Very nice hotel close to all the shopping and restaurants. Room was clean and and warm and the breakfast was delicious.