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Särsö Vacation Packages

Arrival - at 8pm all looks nice. The atrium is impressive. Hard to find as has multiple names so google and maps is different to the booking… weird. Only one receptionist who is absent for 20+ mins. She’s lovely, it’s not her fault as I’m sure she was working elsewhere, but why only one receptionist. No other staff even in the vicinity! Room 1 - awful. Smells of pungent, putrid, toilet / drains. I’m not soft with this stuff - I use many a public toilet but it was unbearable stench. The room itself was tired and beat up.. not talking dated decor..I can deal with that.. it had - mouldy bathroom. Just needs ripping out and redoing. Room 2 - better but not great. So after my shock of the smell I asked to be moved but they could only accommodate this for one night as fully booked. Second room was better, still had a whiff about it but acceptable. However, knowing what I paid for my windowless room, this ‘upgrade’ assumedly more expensive would not have been worth it. Service - receptionist 1 - brilliant and did everything she could to help me despite being run off her feet. Receptionist 2 - couldn’t care less. Receptionist 3 - again lovely and very apologetic. These staff are over worked. For the size of the hotel there’s simply not enough people. Location - great for a gig at the arena as can walk back but then that also makes it overpriced. Breakfast - nice enough and lots of choice My advice - stay somewhere else.

Great hotel

A truly wonderful place to stay. My family thought it was “awesome”. Very quaint.

The facilities were excellent. The staff were incredibly friendly and helpful. The room was beautiful overlooking the park and the bed is one of the comfiest I've ever slept in. Excellent breakfast too. Can't recommend this place enough! Thanks to Herman in the reservations team for going above and beyond as well to make this a truly memorable stay.

Very kind and helpful staff. Perfect location. Excellent stay.

Good breakfast lovely hotel. A little away from city ctr

My family of four loved our stay at The Grand Residence. The apartment was clean and well appointed with everything you need to enjoy Stockholm. It has modern, yet comfortable, Swedish furnishings. The beds are very comfortable and we slept wonderfully. Blackout curtains made sure our rooms were dark at night (in the spring, it is daylight from 3am to 11pm every day). The neighborhood is residential and quiet, but at the same time walkable to restaurants, shopping and tourist sites.We would definitely stay again.

The rooms were small and had no air conditioning. It was hot while we were there and they provided a fan which helped tremendously. The staff was outstanding. The staff was very kind and helpful with logistics. The hotel and room was very clean. The breakfast each morning was superb.