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Santa Ysabel Vacation Packages

The room itself was very nice. The staff were completely unhelpful (e.g., took 30 mins to get a wine opener, every time I called the front desk it was a long time before someone picked up, no valet there upon arrival, etc.). The drinks at the pool were overpriced and poor quality. Overall, compared to the price point we paid, the service level of the facility was not up to par.

I had a smoke detector die in my room and start beeping around 8 at night. I called the front desk, they said maintenance was gone and they didn't know what to do. They first told me to take the battery out. I refused as I was not physically able to climb on the chair and reach the detector. Furthermore, it seems like a poor idea to instruct your guests to remove the batteries from safety equipment. I called again and pressed for an answer. They said there would be someone coming at 11 pm who could assist me and that they would call. By 11 :15 no one called so I rang the front desk again and they new staff had no idea what I was talking about but thankfully came to resolve the issue after about 20 minutes. No one offered to comp anything to address the issue. The first person I talked to was rude and unconcerned. The room itself was dirty, and paying the 500 dollars a night that I did, did not meet the standard I would expect. The front desk was often unmanned, the rooms were outdated, and plain the shuttle service offered by the hotel was not described to me at check in and they attempted to charge me for parking 3 separate times despite me having no car and writing as much on their check in forms. I stayed 2 nights and would consider it a disappointing experience at a quarter of the price. Shout out to the evening shift guy who came to help me. Everyone else, ranged from rude to indifferent. Indifference is inoffensive at 100 a night not 500.

This is a property to avoid, unfortunately, and especially at the price. The low quality of the rooms and in particular, the poor mattress quality, made our stay extremely uncomfortable. The beds have so little support that my lower back and hips were punished from side sleeping (stomach sleeping was impossible for me). The bathrooms and sinks weren't in good shape; our bathroom had a smudged mat in it and the finish was coming off of the tub. I understand that wear and tear happens, but the mat could have at least been cleaned or replaced. The desk staff did their best to help with issues. Of course, they are limited in what they can do, but they were nice and attentive. The location of the hotel is right in Little Italy and next to downtown. Walking out of the hotel and around the corner of the building opens onto a vibrant market full of shops and restaurants. My score for this is based on the comfort of the room itself, the price for value, and my experiences in other urban hotels of this type that attempt to be boutique. For example, we stayed at Hotel Lucia in Portland earlier this year, which is the same type of boutique hotel in the city, and it blew this hotel away in terms of comfort, amenities, and cleanliness. You would be better off getting the same quality for cheaper at nearby Motel 6 or just paying a bit extra a night for a superior Little Italy hotel than staying here. Sadly, you should avoid this hotel.

A+ Great Hotel.. My wife and I will totally come back and stay there again.

The room was clean and well kept. The garage for the hotel is not attached and is behind the building operated by a different company. The TV was unable to connect to wifi. Walls are a bit thin so you can hear guests in the hallway. Overall a good experience.