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The Merchant's House, BW Signature Collection

3.5 star property

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Photo gallery for The Merchant's House, BW Signature Collection

Restaurant
Suite, 1 King Bed, Non Smoking, Courtyard Area (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board
Exterior
Standard Room, 1 King Bed, Non Smoking (Theme Room) | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Free WiFi
$88
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
29 Milford St, Salisbury, England, SP1 2AP
  • Place, Market Square
    ‪3 min walk‬
  • Place, Cathedral Close
    ‪4 min walk‬
  • Place, Salisbury Cathedral
    ‪7 min walk‬
  • Airport, Southampton (SOU)
    ‪35 min drive‬

Room options

View all photos for Classic Room, 1 Twin Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Classic Room, 1 Twin Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Classic Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(36 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Classic Room, 2 Twin Beds, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Theme Room)

Standard Room, 1 King Bed, Non Smoking (Theme Room) | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Theme Room)

10.0 out of 10
Exceptional
(3 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Courtyard Area (with Sofabed)

Suite, 1 King Bed, Non Smoking, Courtyard Area (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Courtyard Area (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Classic King Room-Non-Smoking

  • Sleeps 2

View all photos for Classic Single Room

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Classic Single Room

  • Sleeps 1

Classic Room With 2 Single Beds-Non-Smoking

  • Sleeps 2

Superior King Room-Non-Smoking

  • Sleeps 2

Deluxe King Room-Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Theme Room

  • Sleeps 2

1 King Bed, Non-Smoking, Deluxe Room, Larger Room

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Courtyard, Lounge Area

  • Sleeps 2

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About this property

The Merchant's House, BW Signature Collection

3.5-star Salisbury hotel with bar/lounge
This smoke-free hotel features a bar/lounge, a 24-hour front desk, and free WiFi in public areas.
The Merchant's House, BW Signature Collection offers 37 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 40-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink.

The Merchant's House, BW Signature Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

The Merchant's House
The Merchant's House BW Signature Collection
The Merchant's House, BW Signature Collection Hotel
The Merchant's House, BW Signature Collection Salisbury
The Merchant's House, BW Signature Collection Hotel Salisbury

The Merchant's House, BW Signature Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 563 out of 815 reviews
Rating 8 - Good. 178 out of 815 reviews
Rating 6 - Okay. 53 out of 815 reviews
Rating 4 - Poor. 14 out of 815 reviews
Rating 2 - Terrible. 7 out of 815 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay- just be advised that if you’re bringing your car, there isn’t much parking
Stayed 1 night in Jun 2025

8/10 Good

M P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great break

Very friendly staff on the desk and in the restaurant. The location was very central and great for exploring the city. We would stay there again
Stayed 2 nights in Aug 2025

6/10 Okay

sharon.l

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good location and nice staff, but...

The hotel was amazing considering it was built in the 1400's. The staff was very nice. The room was decent although the bed was a little too soft for me. The welcome drink of 50% off was a nice surprise. The walls were a little thin, and someone above me was clomping around. The biggest problem that I had was the bed bugs. I got bitten the first night but wasn't sure exactly what was going on. The second night left no doubt. I went down to reception to ask for another room, but they were fully booked. My friend and I had to stay up all night and pay extra to catch an earlier train, ruining our day out in Salisbury. In the morning, the woman at reception said that they would be refunding my money. I hope that everything gets straightened out as, in general, it's a nice place to stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cracking hotel

Lovely hotel close to city centre. Staff were fantastic and very friendly. Room great and breakfast delicious. I hope to come back one day.
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2025

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great friendly central place to stay

Stayed 1 night in Aug 2025

10/10 Excellent

David

.
Stayed 1 night in Jul 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Clean and lovely rooms.
Stayed 1 night in Jul 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly staff!! Happy days.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Nice but the room smelt a bit musty.
Stayed 1 night in Jul 2025

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the Hotel is rather confusing, but that is understandable considering the cacophony of the buildings it is housed in. Pleasant and welcoming staff and an excellent location to walk around Salisbury.
Stayed 2 nights in Jul 2025

6/10 Okay

Loredana

Traveled with partner
Liked: Staff & service
Definitely not as we were expecting… cute but old and in need of good refurbishing
Stayed 2 nights in Jul 2025

6/10 Okay

Jeremy, Gulfport

Traveled with partner
Mediocre accommodation at overpriced rates.
Stayed 2 nights in Jul 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is reasonably nice, and clean. The room smelled like a smoker had recently stayed there, woke up very congested. The staff was great.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire alarm went off in the morning and they couldn’t switch it off for 40minutes
Stayed 1 night in Jul 2025

10/10 Excellent

Lee Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming room with old beams. High street close by once we found it. Walkable to Cathedral.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rhonda, Mill Bay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located heriage building, breakfast was great, staff was attentive, room was a little small but had air conditioning and a nice bathroom.
Stayed 2 nights in Jul 2025

8/10 Good

Mr Ivan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place in the heart of Salisbury, friendly staff and a good break with friends
Stayed 1 night in Jul 2025

6/10 Okay

Hilary

OK overnight

Was Ok, building work in progress and not notified, staff good and breakfast good,Hotel felt tired reception area bad
Stayed 1 night in Jul 2025