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Ryde Vacation Packages

Bathroom was dirty

There was a mix up with the booking so my ages and disabled father was unable to stay in an accessible room. The guy on reception was very helpful and we managed to stay in an alternative room that was adequate. Unfortunately, my room was directly above the gym, which opens at 6am and loud music woke me up. Generally, the hotel seems more geared up to gym and swimming pool users than guests. Overall, it was clean, convenient and has good EV charging. Breakfast was good and the staff were very helpful.

I specifically booked, paid extra for and travelled further to this hotel as I wanted an air conditioned room. I was told on arrival that they had upgraded guests that checked in before me and thete were none left; effectively they had given my room away. After putting pressure on them they gave me a room that was reserved for someone yet to check in. I wanted room service food but there was no menu. I was told you have to ring for a menu to be delivered first. I went back to my room and there was no telephone in the room and no mobile reception as the place is rural. Back to the bar to be told if I wanted room service I had to put a £50 deposit down at the bar, which I did. My food arrived and the waiter had a chip & pin machine for me to pay? When I tried to get my deposit back when checking out the Reception didn't know anything about paying a bar deposit. Whilst the Staff were pleasant they were also clueless. The place seemed in disarray. Definitely not worth the money or hassle, not sure how it ranks as 4* tbh

Property was very clean and had everything that we needed. It did have two bedrooms which would be OK if you had two adults and two small kids. Not enough room for 4 adults, but it was perfect for my husband and myself. Staff were very friendly and helpful, especially the lady working in reception who was wonderful and very understanding when we accidentally booked the wrong date for checking out. The location was great in Seaview, walking distance to the sea with some lovely eating places within walking distance as well. There were a couple of shops in Seaview, but they did close very early. Would definitely book there again.