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The room was clean and 2 members of staff out of the dozen I saw were friendly and nice. Apart from that, the place needs some serious refurbs doing. Lost door handles, broken window catches, ripped curtains and no aircon in the room I was in on the hottest 2 nights of the year to that point. Just a dusty old fan that was so loud I couldn't hear the storm outside that washed the pigeon skeletons across the flat roof bit to right outside my window. Parking was convenient and the breakfast was ok. Maybe service is better when there's more people but apart from the 1st lad that booked me in and the young girl serving dinner, the rest were miserable. Must say though, the coach load of pensioners had some eye opening conversations

The hotel was spotless, the rooms and bar area were fabulous and the staff were so friendly.

Absolutely great boutique hotel. The service was impeccable and the hotel is designed, decorated and maintained to a high standard. There are two items which could have been better: 1. There is no dedicated car park for No 4 Carlton 2. We had an issue with the air conditioning. We believe this is because another room set their unit to “heat” and therefore we couldn’t set our to “cool”. Very small issue but worth considering if you need a (very) cold room to sleep. Breakfast was excellent (we have no issue that you are asked to order and book a time the night before). Curb appeal of the hotel is good, if it located in a nice street within walking distance of nice restaurants and shops. However our standout memory of this hotel is the service: staff were friendly, polite and highly engaged. If not for the two issues above we would give 5*

Rooms were well kept. Staff were lovely and really helpful. Breakfast was as expected.

Amazing stay at Enchanted manor, from the moment we walked in the vibes were warm and friendly. The food and drinks were delicious and the red squirrels and badger feeding in the evenings was an amazing experience. Could not recommend this place more.