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Russell Vacation Packages

The ambiance its spectacular,tha staff are very kind and helpfull.

Very convenient airport hotel.

Easy to park

Location was excellent. It's the redeeming quality of this hotel which messed up my reservation. I was booked for 3 nights (Sept. 30, Oct 1 & 2); checkout Oct 3. I sent messages reminding the hotel that we will be checking in late for the Sept 30 booking, and that we might arrive after 7am barring any unforeseen incidents. We did arrive after 9am on Oct 1 because our luggage was missing. We got held up at the Auckland Airport to help in investigation to locate our luggage. They were delivered by Jetstar in the afternoon of Oct 2. Upon arrival at the hotel, I gave my passport to the receptionist who said that we were "NO SHOW" for the 1st night. We have not been assigned a room yet. She wasn't aware about the messages that I sent prior to our arrival that "I expect a clean room to be ready for us when we arrive." She could not find my booking. I had to open my Expedia App and showed her my confirmation number. After almost an hour of explaining, we were given a room. It was very upsetting situation since we traveled far to get to Auckland. We were tired and wanted to rest immediately.

Staff were really friendly and accommodating. Location was good, close to supermarkets and shopping centre. Great that there was free parking at the accomodation. Our room window unfortunately didn’t close fully, and the sound of an extraction fan from the downstairs business/floor was quite loud. We also found hair within the cutlery drawer, however nothing warm water and cloth couldn’t fix.