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Rozaje Vacation Packages

It's not bad here, but definitely won't come back because of one thing: I got a frightening email the day I had to check in claiming my card on file was invalid and that my reservation was going to be cancelled within an hour. I was literally at LAX on shuttles, then a cab trying to get over to this hotel. I responded with multiple messages, called the hotel dozens of times and nobody responded. My card was never invalid. I checked in at the hotel just fine. It was like the message never happened, but the hotel definitely wrote that in a message sent through Expedia. They need to get better at answering their phone. Guests might think this place is a scam, even though it's not. It's a decent place to stay if you're not picky. But it's got the same problems as any motel - loud area, screaming kids, etc. I don't personally care, but I know other people will make a bigger deal of that. My only complaint is the hotel's failure to answer their phone and communicate better with guests if they threaten to cancel a reservation and not even help the guest figure it out.

Great

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

This is a nice and clean hotel. The staff were very helpful and friendly. You have a good amount of parking space both outside and covered. The room was clean and comfortable. Everything was great and well maintained. Breakfast is not your standard hotel breakfast but more of a brunch food. Would come back again.

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.