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Ross Vacation Packages

The front desk staff could have been a bit more cordial and helpful.

I had a great experience at this hotel! Will stay here again when I have to be back in SF.

Try to avoid the rooms overlooking the bus depot. We were in 4625 and they kept us up all night. Very noisy.

The staff is great

Dated rooms and in the middle of nowhere, at least that's what it felt like. There were no dining options nearby and had to order fast food doordash because walking to anything would take too long. If you have a car and stay at this location you may be a bit luckier since that radius opens up a bit. The room had a scent which could only be compared to feet or potato chips and did not go away even after spraying half the bottle of my perfume. The bed was so soft and uncomfortable it left me with a huge pain in my back and shoulder for a few days. The room had cracks on the walls and I could tell that it was attempted to be cleaned but the details were missed and trust me the details are important. The thermostat seemed to be broken because the room was freezing throughout the night and it was just not a good stay at all. The staff was very nice and friendly so I hate that this is more of a negative review but really wish they would give a little bit more love to the rooms because the lobby is awesome and the staff here is amazing and friendly!