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Richmond Hill Vacation Packages

The room, 2 bed suite, was nice, clean with balcony looking over the marina. We had advised of only 2 persons. the suite could accommodate up to 6. Not sure if this was reason but kitchen was poorly equipped and may be utensils had been removed for our stay. Why would utensils be removed? The public areas were clean, but lacking any facilities of any kind. No vending facilities a surprise considering no restaurant facilities. It should be pointed out that many coffee shops etc. within 5 mins. walk. No local tourist information available in the form of leaflets. One request for information was directed to reception desk who advised us to consult internet. Staff, with odd exception, were helpful but 'surly'. did not appear to be very happy in there work. The reception desk was lacking in customer service skills, not happy and did not portray a pleasing attitude to customers. Despite the apparent negative comments, we would use the hotel again if in the area.

The staff was excellent and they had the best breakfast buffet! The entire hotel was clean and the amenities were fantastic.

Room was spotless. Staff made us feel like royalty. Location was perfect. Valet was awesome.

My family loves staying here and thinks of the Royal York as our home away from home. We can’t wait to come back.

Les chambres sont très propre , hôtel biens entretenu et aussi mon côté wow c’est la steam shower . Déjeuners le matin , seule chose : le café n’était pas à mon goût . Pour le reste tout est parfait

I Enjoyed my stay, staff were very friendly and helpful, rooms were clean and spacious so I would definitely recommend.

not a great location. excellent otherwise.