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This was one of the worst hotel experiences I’ve ever had. The staff was rude, unhelpful, and seemed to try to charge extra for everything. I originally booked a room for one person, but it was already a double-bed room. Before arriving, I asked if I could add another guest, and they told me it was no problem. When I checked in, I also asked to extend my stay by one more night and wanted to pay everything immediately. The receptionist told me to come back the next day instead. The next day, when I went to pay, they suddenly tried to charge me an additional fee because I had added another guest. The receptionist from the previous day never mentioned this. They then claimed I had to “upgrade” my room, even though they hadn’t moved me to a different room or provided anything better. I ended up arguing with them because it made no sense to charge for an upgrade that never happened. The room itself was also disappointing. It wasn’t clean, it was freezing cold, and the only heater they offered was a tiny portable one that barely worked—and they wanted to charge extra for it. There was almost no privacy because the room had windows facing the hallway, so people could easily see inside. On top of that, the walls were so thin that you could hear everything happening around you. For the price they charge, you’re much better off staying somewhere else. There are far better hotels in the area for just a little more money.

We were supposed to have a 3 bedroom but something had happened and rhey accommodated us different which is ok. However, the room we stayed at smelled like something had died. We opened up the windows and that helped some but I have no idea what that smell was.

Centrally located.

We had a wonderful time in this remodeled historic hotel. The breakfast is amazing, many options and delicious. The staff is very friendly and accommodating. We loved the paintings on the walls and the decor as well. Wish we could have stayed longer, but our itinerary only had one day in Cusco.

The lady who owns and runs Chabela Host, is quite literally the nicest woman in the world. My room and bathroom were super clean, she gives plenty of blankets, there is hot water with decent water pressure, and she provides a breakfast at your request. I’m only sorry, I couldn’t stay longer. The place is a little hard to find from the street. Upon entrance, you need to walk all the way down to where the street ends and the only option is a left hand turn. Don’t turn! Just knock on the door in front of you :)

Everyone was friendly at this place. The room was spacious. It is located less than a block from main square and has easy access to all the nightlife downtown.