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Staybridge Suites Phoenix - Biltmore Area by IHG

3.0 star property

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Property amenity
Room amenity
Exterior
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Gym
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
2940 N GREENFIELD RD, Phoenix, AZ, 85016
  • Phoenix Children's Hospital
    ‪3 min walk‬
  • Biltmore Fashion Park
    ‪4 min drive‬
  • Footprint Center
    ‪7 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

  • 559 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Kitchen

1 bedroom, premium bedding, pillowtop beds, desk

Suite, 2 Bedrooms, Kitchen

  • 750 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Kitchen (Hearing)

Rainfall showerhead, free toiletries, hair dryer, towels

Suite, 2 Bedrooms, Accessible, Kitchen (Hearing)

  • 750 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Kitchen (Accessible Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed, Accessible, Kitchen (Accessible Tub)

  • 513 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

  • 513 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Hearing)

Rainfall showerhead, free toiletries, hair dryer, towels

Suite, 1 Bedroom, Accessible, Kitchen (Hearing)

  • 513 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Hearing)

Rainfall showerhead, free toiletries, hair dryer, towels

Suite, 1 Bedroom, Accessible, Kitchen (Hearing)

  • 548 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Hearing)

Rainfall showerhead, free toiletries, hair dryer, towels

Suite, 1 Bedroom, Accessible, Kitchen (Hearing)

  • 659 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, Kitchen

  • 513 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Studio Suite, 1 King Bed, Kitchen

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed, Kitchen

  • 513 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Hearing)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Hearing)

  • 513 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen

Rainfall showerhead, free toiletries, hair dryer, towels

Suite, 2 Bedrooms, Kitchen

  • 650 sq ft
  • Sleeps 8
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Kitchen (Hearing)

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed, Accessible, Kitchen (Hearing)

  • 513 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 Queen Bed, Kitchen

  • 513 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Rainfall showerhead, free toiletries, hair dryer, towels

Suite, 1 Bedroom, Kitchen

  • 650 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen

Rainfall showerhead, free toiletries, hair dryer, towels

Suite, 1 Bedroom, Kitchen

  • 513 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Kitchen (Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed, Accessible, Kitchen (Roll-In Shower)

  • 559 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 2 Queen Beds, Kitchen

  • 558 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen

1 bedroom, premium bedding, pillowtop beds, desk

Suite, 1 Bedroom, Kitchen

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible, Kitchen (Accessible Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 2 Queen Beds, Accessible, Kitchen (Accessible Tub)

  • 559 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible, Kitchen (Hearing)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 2 Queen Beds, Accessible, Kitchen (Hearing)

  • 575 sq ft
  • Sleeps 6
  • 2 Queen Beds

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About this property

Staybridge Suites Phoenix - Biltmore Area by IHG

3-star hotel in Encanto
Along with an outdoor pool, this hotel has a 24-hour fitness center and a 24-hour business center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a hot tub, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Staybridge Suites Phoenix - Biltmore Area by IHG offers 106 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include dining tables. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Staybridge Suites Phoenix - Biltmore Area by IHG provides a hot tub and a 24-hour fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This 3-star property offers access to a 24-hour business center and a meeting room. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. This business-friendly hotel also offers barbecue grills, gift shops/newsstands, and coffee/tea in a common area. Onsite self parking is complimentary.

Staybridge Suites Phoenix - Biltmore Area by IHG has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered on select days.

Languages

Bosnian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2019
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests traveling with pets must present their pet's current vaccination record at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Staybridge Suites Phoenix Biltmore Area
Staybridge Suites Phoenix Biltmore Area an IHG Hotel
Staybridge Suites Phoenix - Biltmore Area by IHG Hotel
Staybridge Suites Phoenix - Biltmore Area by IHG Phoenix
Staybridge Suites Phoenix - Biltmore Area by IHG Hotel Phoenix

Staybridge Suites Phoenix - Biltmore Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 409 out of 622 reviews
Rating 8 - Good. 127 out of 622 reviews
Rating 6 - Okay. 45 out of 622 reviews
Rating 4 - Poor. 19 out of 622 reviews
Rating 2 - Terrible. 22 out of 622 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron, Riverside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality room. Good bathroom, living area nicely appointed, easily controlled thermostat and it actually worked (not a safe assumption in a lot hotels these days. Friendly staff. Would definitely stay there again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Marcus

Stayed 1 night in Mar 2025

2/10 Terrible

Adrienne

Stayed 7 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay! Nothing bad to say about our visit at Staybridge
Stayed 9 nights in Feb 2025

10/10 Excellent

Brian, Sault Sainte Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager went above and beyond for an early check-in Super happy we got in… very friendly Would come back in a heartbeat!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Shawnlene

Stayed 1 night in Mar 2025

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was older but clean. Two minor things that had a very small effect on our stay were that only one elevator was working and the jets in the hot tub were not functioning. The friendliness of the staff more than made up those two things.
Stayed 7 nights in Feb 2025

10/10 Excellent

Michael Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here when in Phoenix.
Stayed 7 nights in Feb 2025

10/10 Excellent

Nancy, Palm Desert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and helpful. The hotel is well maintained. My complaint is about the noisy roads nearby.
Stayed 3 nights in Feb 2025

10/10 Excellent

Amber

Stayed 7 nights in Feb 2025

10/10 Excellent

JEFFREY A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, quiet and provided free parking with a wonderful variety of choices for breakfast. There really isn't a huge number of dinner dining choices on Thomas Road, but the hotel itself was wonderfil. And the guest laundry is free.
Stayed 9 nights in Feb 2025

8/10 Good

Chris

Stayed 7 nights in Feb 2025

6/10 Okay

JamiLynn

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The hotel was very dirty. Coffee cups with lipstick stains, food smeared on the desk & the bathroom faucet was broken. Very expensive for not even clean… it’s a very convenient location right across the street from Phoenix Children’s Hospital. I did not report any of this to the management so I gave them no opportunities to correct it. We were in and out in two days for pediatric surgery and I just didn’t have time to deal with anyone else.

10/10 Excellent

James Martin Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Rachel

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Breakfast was very good
Stayed 13 nights in Feb 2025

10/10 Excellent

Laura, Beaverton

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and brexkfast
Stayed 2 nights in Feb 2025

6/10 Okay

LILIANE ANTONINE CATHERINE

It did not feel welcoming. The personnel was indifferent and seemed not to care. It did not feel like a happy place. The room was rather tired.
Stayed 14 nights in Jan 2025

10/10 Excellent

Tory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and very friendly staff.
Stayed 8 nights in Feb 2025

10/10 Excellent

Michael James

Stayed 7 nights in Feb 2025

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CLEAN AND GOOD BREAKFAST

The facility and room were clean. The breakfast was plentiful and a good assortment. Room was clean upon arrival and nicely appointed. Kitchen had essentials for cooking. We stayed for 10 days and it was enjoyable and nice. Only issue with us was no sun in pool and hot tub area.
Stayed 10 nights in Feb 2025

4/10 Poor

Reggie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady who checked us in was very rude and didn’t seem to care about guest service at all. (Grey dreadlocks).
Stayed 4 nights in Feb 2025

8/10 Good

Allison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was nice. Art, the person not the actual art, very lovely at the front desk.
Stayed 3 nights in Feb 2025

2/10 Terrible

Jennifer

Stayed 2 nights in Feb 2025

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 5 nights in Jan 2025