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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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Lobby
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board
Outdoor pool, sun loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Pet friendly
  • Parking included
  • Laundry
  • 24/7 front desk

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪2 min walk‬
  • Arizona Broadway Theatre
    ‪12 min walk‬
  • Peoria Sports Complex
    ‪15 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.4 out of 10
Very good
(11 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 285 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 297 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Lobby

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  • Breakfast included
  • Pet friendly
4.2 out of 5, Very Good, (204)
$115 nightly
The price is $115 total
includes taxes & fees
Spark by Hilton Glendale Phoenix North

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Glendale hotel close to Peoria Sports Complex
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services, and a vending machine are onsite. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
The Hotel Serene Glendale Peoria, Surestay Collection by BW features an outdoor pool, a vending machine, and coffee/tea in a common area. Wireless Internet access is complimentary. This Glendale hotel also offers laundry facilities and an ATM. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in January 2022.

The Hotel Serene Glendale Peoria, Surestay Collection by BW is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 926 reviews
Rating 8 - Good. 219 out of 926 reviews
Rating 6 - Okay. 129 out of 926 reviews
Rating 4 - Poor. 90 out of 926 reviews
Rating 2 - Terrible. 87 out of 926 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The King bed was very comfortable, the refrigerator great for cold drinks, location super for dining out and freeway access, shopping too. Room was roomy, only missed having one convenience. Would have liked a bedside lamp for reading, only had overhead ceiling lights in room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Aaron

Stayed 4 nights in Mar 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
People were nice. Staff was great. Breakfast was not the best. Convenient to the ballpark
Stayed 2 nights in Mar 2025

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows was very small… visit was nice
Stayed 2 nights in Apr 2025

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful staff, great breakfast and super comfy room!
Stayed 1 night in Mar 2025

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great, she was “ waiting for us” Had room keys already done,
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

8/10 Good

Jessica

Traveled with family
The hotel was great, the only issue I felt like we had was that if house keeping was gone for the day the front desk wouldn’t get you anything you needed. You would have to wait till they came back to work the next day.
Stayed 4 nights in Mar 2025

6/10 Okay

noel

Stayed 1 night in Mar 2025

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

overnight for business.

Overnight for business and family.
Stayed 1 night in Mar 2025

6/10 Okay

Brendan

Traveled with family
Liked: Cleanliness
Noise from the beds and noise from outside. Also, the curtains do not block outside light very well. The beds are quite noisy if you move on them, the metal construction makes it sound like thunder sound effects from a movie, it takes some time to get used to that. We stayed 4 days, I would think it would leave a less understanding experience for single night visitors. Also, the $100 "incidentals" fee deposit was a surprise, seeing as they don't really have incidentals
Stayed 4 nights in Mar 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Mar 2025

10/10 Excellent

Tom

Stayed 1 night in Mar 2025

10/10 Excellent

franz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem! Outstanding

Love this hotel. Awesome for the value. So clean and crisp. Location has everything within 2 mins.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean rooms. Worth it

Small hotel but very clean. Thats all i needed a clean room to rest
Stayed 1 night in Mar 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk :)
Stayed 1 night in Feb 2025

10/10 Excellent

omar

Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Disliked: Room comfort

Meh...

The hotel was fine. It was very close to the destination we needed. It was also booked late compared to my other family members. The rooms were basic and the service was nice. The beds squeaked every time we moved. The bathroom was alright but there were some questionable marks around the toilet.
Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Glenn

Business traveler
Disliked: Staff & service, room comfort
Website and property signage offer a work out facility. There is no workout facility. Our room was not cleaned during our stay and the mattress was rock hard. The pillows were so bad I went to Costco to buy new pillows.
Stayed 2 nights in Mar 2025

6/10 Okay

Savanah

Disliked: Cleanliness, property conditions & facilities
Said it had a pull out couch but just a fold down futon that was too small for 1 person. Dirty bathroom, no extras for the futons.
Stayed 1 night in Mar 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025