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DoubleTree by Hilton Phoenix - Gilbert

4.0 star property

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Photo gallery for DoubleTree by Hilton Phoenix - Gilbert

Lobby
37-inch LCD TV with cable channels, TV, pay movies
2 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
2 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
$126
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
1800 S Santan Village Pkwy, Gilbert, AZ, 85295
  • Place, SanTan Village Marketplace
    ‪15 min walk‬
  • Place, SanTan Village
    ‪15 min walk‬
  • Place, AZ Ice
    ‪17 min walk‬
  • Airport, Mesa, AZ (AZA-Phoenix - Mesa Gateway)
    ‪7 min drive‬

Room options

View all photos for Two queens

Premium bedding, pillowtop beds, in-room safe, desk

Two queens

8.4 out of 10
Very good
(56 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior suite two queens non smoking

Junior suite two queens non smoking | Living area | 37-inch LCD TV with cable channels, TV, pay movies

Junior suite two queens non smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for King bed

Premium bedding, pillowtop beds, in-room safe, desk

King bed

7.8 out of 10
Good
(48 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Junior suite king

37-inch LCD TV with cable channels, TV, pay movies

Junior suite king

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible

7.6 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Parlor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed (Parlor)

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 King Bed (Santan)

  • Sleeps 4
  • 1 King Bed

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About this property

DoubleTree by Hilton Phoenix - Gilbert

4-star Gilbert hotel close to SanTan Village
This hotel features 2 outdoor pools, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a conference center are onsite.
DoubleTree by Hilton Phoenix - Gilbert offers 121 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Gilbert hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

DoubleTree by Hilton Phoenix - Gilbert features 2 outdoor swimming pools, a hot tub, and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

Event facilities measuring 10000 square feet (929 square meters) include a conference center. This Art Deco hotel also offers gift shops/newsstands, coffee/tea in a common area, and concierge services. Complimentary self parking is available on site.

DoubleTree by Hilton Phoenix - Gilbert has designated areas for smoking.

Full breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
Brocks - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; USD 15 to 18 for adults and USD 10 to 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Brocks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Hot tub
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference center (10,000 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay (maximum USD 125 per stay), plus a one-time cleaning fee of USD 250
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15.00 to 18.00 for adults, and USD 10.00 to 12.00 for children
  • Pet fee: USD 75 per pet, per stay (maximum USD 125 per stay) plus USD 250 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Phoenix Gilbert
DoubleTree Hilton Phoenix Gilbert
DoubleTree by Hilton Hotel Phoenix Gilbert
DoubleTree Hilton Phoenix Gil
DoubleTree by Hilton Phoenix Gilbert
DoubleTree by Hilton Hotel Phoenix Gilbert
DoubleTree by Hilton Phoenix - Gilbert Hotel
DoubleTree by Hilton Phoenix - Gilbert Gilbert
DoubleTree by Hilton Phoenix - Gilbert Hotel Gilbert

DoubleTree by Hilton Phoenix - Gilbert Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 419 out of 1004 reviews
Rating 8 - Good. 190 out of 1004 reviews
Rating 6 - Okay. 170 out of 1004 reviews
Rating 4 - Poor. 126 out of 1004 reviews
Rating 2 - Terrible. 99 out of 1004 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Olivia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 8 days and it was a wonderful stay. No complaints!
Stayed 7 nights in Aug 2025

6/10 Okay

Jared

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lobby and rooms are nice but hallways, carpet, AC units, and elevator feel old and super worn.
Stayed 1 night in Aug 2025

10/10 Excellent

alura

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brock’s was very limited and honestly the only reason I did NOT give 5 stars. The Thursday staff bartender and what seemed to be custodian with the ponytail and his best grey sweatpants were busy having conversations bashing the dirty condition of the bar area and the tables and floors were filthy! There were more flies paying me and other guests attention than the staff you pay. The front desk staff of all hours were amazing!! Cleaning ladies were amazing! The young lady that works the morning breakfast shift milaya (I think) was so sweet and great! Now the morning cook on Friday was out of everything wore her black kitchen gloves in and out of the building touching dirty doors and going back to the kitchen to cook..I ordered the French toast and a good size piece of black plastic was cooked to the bottom on one of the pieces. I was shocked that no one else seemed to think this was odd and bad sanitation. The second order was much better. I would say plan on meals elsewhere because you don’t have many options and the hours for food are very limited.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everything was excellent except the water would not drain from the shower.
Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at check in. Beds and linens great.
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had an issue with the toilet in our room, and we witnessed two different people fall off the bar stools because there were broken or the chairs were uneven. Outside of this, everything was great!
Stayed 3 nights in Jul 2025

2/10 Terrible

Kristi

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Tam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel nice ac and staff very nice.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Would definitely stay here again!
Stayed 2 nights in Jul 2025

10/10 Excellent

dana

Stayed 2 nights in Jun 2025

8/10 Good

Philecia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bigger pool
Stayed 2 nights in Jun 2025

4/10 Poor

Eladio

Stayed 1 night in Jun 2025

10/10 Excellent

erik

Stayed 1 night in Jul 2025

10/10 Excellent

Redrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Good
Stayed 2 nights in Jul 2025

2/10 Terrible

Jonathan

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and dusty. Everything felt worn down. The furniture surfaces had stains in them and there was a mini fridge in the middle of the floor instead of in the designated cabinet (which was just empty). The pool was also dirty and full of dirt on the bottom.
Stayed 2 nights in Jul 2025

10/10 Excellent

Redrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

QIANYI

Stayed 1 night in Jun 2025

10/10 Excellent

Susie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

We were here on a one night triip. The staff was super friendly. Our room waa clean. Bed was comfortable. The breakfast waa good. If only had to complain they need to redecorate the hallways and fix ice machine. Other than that it was a wonderful stay.
Stayed 1 night in Jun 2025

8/10 Good

Meredith Megan

Liked: Amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Jun 2025

10/10 Excellent

Neomi

Business traveler
Liked: Amenities
Reception was welcoming!
Stayed 1 night in Jun 2025