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Best Western InnSuites Phoenix Hotel & Suites

2.5 star property

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Photo gallery for Best Western InnSuites Phoenix Hotel & Suites

Relax in our spacious lobby, featuring a seating area with sofas and armchairs, and a dining area with a bar and tables.
Welcome to the Best Western InnSuites Phoenix Hotel & Suites, set amidst beautifully maintained gardens with palm trees and flowering plants.
Enjoy a modern kitchen with a flat-screen TV, coffee machine, and toaster, perfect for a convenient stay.
Relax by the pool surrounded by sun loungers and umbrellas, with a low wall and palm trees creating a tropical ambiance.
Two single beds with white linens, a large mirror, and a flat-screen TV.

Popular amenities

  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

Map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Arizona Biltmore Country Club
    ‪6 min drive‬
  • Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Biltmore Fashion Park
    ‪7 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(53 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Junior Suite, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(110 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Junior Suite, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western InnSuites Phoenix Hotel & Suites

Hotel in Camelback East
An outdoor pool, a fitness center, and a hot tub are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities.
Best Western InnSuites Phoenix Hotel & Suites offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Best Western InnSuites Phoenix Hotel & Suites provides a hot tub and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and limo/town car service. Guests can enjoy a complimentary breakfast each morning. This Phoenix hotel also offers a vending machine, multilingual staff, and concierge services. Complimentary self parking is available on site.

Best Western InnSuites Phoenix Hotel & Suites has designated areas for smoking.

A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

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Best Western InnSuites Phoenix Hotel & Suites Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 447 out of 1003 reviews
Rating 8 - Good. 271 out of 1003 reviews
Rating 6 - Okay. 165 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 47 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

MARKEYA

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

I wouldnt stay here!

The women were great that were there in the morning but the man in the evening/nights was absolutely horrible. He was rude and short with us. My dad ia handicapped and he argued with us about not having a room for him downstairs. He finally gave him one and then was like your daughter is stayinf upstairs. The shower didnt work in his room and we never received towels.
Stayed 2 nights in Apr 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Denisse

Stayed 5 nights in Apr 2025

4/10 Poor

Beatriz

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Place is way over priced. Breakfast was decent but place is very ran down.
Stayed 1 night in Apr 2025

8/10 Good

Dan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Emily

Traveled with family
Disliked: Cleanliness, staff & service

Terrible customer service

They wouldn't give us hand soap for the sink, said we couldn't have extra towels, and the fridge was broken and smelled but they never came to fix it.
Stayed 2 nights in Apr 2025

4/10 Poor

Brian

Stayed 4 nights in Apr 2025

8/10 Good

sanigepalli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Desayuno muy completo. Habitaciones limpias y comodas
Stayed 1 night in Apr 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, very nice employee
Stayed 1 night in Mar 2025

6/10 Okay

Nicholas, Chickasaw

Traveled with family
Convenient location for access to and from the airport and near family. Basic accommodations. Only two towels in room and no hand towels or wash cloth. Front desk had none.
Stayed 1 night in Apr 2025

4/10 Poor

Anna

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was very bad. Staff was not helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Sylvia

Business traveler
Liked: Cleanliness, property conditions & facilities

Disappointing stay

No coffee, no juice only one wash cloth and hand towel in the room. Requested one more, never got it. Rom had decaf coffee only and breakfast area had no coffee of any kind.
Stayed 1 night in Apr 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel at a very convenient location to access most entertainment and site-seeing places
Stayed 2 nights in Apr 2025

8/10 Good

Gregory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Convenient hotel with everything you need for a short stay.
Stayed 1 night in Apr 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy around the pool, as it was spring break and there were two large groups poolside throughout the evening. I asked for a room change to the south side by the parking lot. Then it was nice and quiet. At breakfast the next morning, there was no coffee available or juice. Otherwise, it is a nice hotel at a good price and there was no charge for parking.
Stayed 1 night in Apr 2025

6/10 Okay

Christopher

Liked: Cleanliness

Not great but fine

Bed was fine, not great. Room was clean. No hand soap? There was body wash and shampoo conditioner in the shower but not bar of soap to wash your hands after the restroom. Good thing we had hand sanitizer. Breakfast was inedible, really poor quality. Overall fine for a quick overnight stay but don’t expect much.
Stayed 1 night in Apr 2025

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was not best western standard
Stayed 1 night in Apr 2025

10/10 Excellent

Cristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a refurb wouldn’t hurt. Definitely old, but it was clean and staff was very friendly.
Stayed 1 night in Apr 2025

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was conveniently located, clean, and in good shape for an older property. The staff was friendly and accommodating.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Stayed 3 nights in Mar 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. The price was affordable. We stayed in the Jr 1 bedroom Suite which was nice and roomy! Thank you for the stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and affordable

Perfect for my father visiting from out of town. He reported friendly staff and comfortable room. Thank you!
Stayed 2 nights in Apr 2025