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The room was very clean and comfortable. The hotel is located on a busy intersection so traffic noise can be loud at night making it difficult to sleep if you have room facing the street. Ear plugs are provided by the hotel which is helpful!

An excellent waterfront property, close to everything we wanted to do over our short 2 day visit. Upon arrival we were surprised with an upgrade to a 1 bedroom suite with views of the water. It was very much appreciated. The rooms are clean, comfortable and well equipped. The staff standout for their kindness, courtesy and helpfulness. Would definitely return when in the area again and highly recommend to anyone searching for a place to stay in Victoria.

Beautiful rooms & views. Thank you for a lovely getaway.

We always look forward to our stays at the Empress and the staff go out of their way to make every guest feel so cared for. One highlight this year was breakfast at The Bengal. This beautiful, historic space has a special place in our hearts. Wonderful location, amenities, staff & service; it's one of a kind.

Great location and staff.

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Well supplied kitchen made preparing meals easy.