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Very Disappointing Experience Unfortunately, our experience at this hotel was extremely disappointing. The customer service at the front desk was horrible. The staff member was incredibly rude, especially when my daughter was simply trying to purchase an item. His attitude was so unpleasant that he actually made my daughter cry. No guest, especially a child, should be treated that way. The breakfast was also very disappointing. The food was poor quality, and the coffee was terrible. For the price we paid, we expected much better service and a much more welcoming experience. I would not recommend this hotel based on our experience. The management really needs to address the customer service and overall guest experience.

I was in room 335 between 14-17th august. Windows are not sound proof as noise from street was quite loud, specially at night. Seperately, my room wasn’t cleaned between 14-17 august, nobody serviced inspite of repeatined requests on 16th afternoon and 3 times request on 17th. With supposedly a quality and expensive hotel, one doesn’t expect this level of service (or no service).

Everything was Absolutely fine

Very clean and functional hotel with very few amenities. Extremely convenient for Emory and served its purpose well for getting our freshman settled. Would choose something more luxurious w better amenities for the price for repeat visits.