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Oyama Vacation Packages

We were a little disappointed this time. The hotel has been undergoing renovations for years, which was a bit annoying when the pool and hot tub were not available last year. The room we got this year was again in the tower (687) however, the cupboards had something white sprayed all over them - and I mean everywhere, (they are wood color) the shampoo and conditioner dispensers were held up by green painters tape in the shower, the toilet paper holder was not properly affixed to the wall so the TP fell off of it of you weren't careful, the sliding mirror closet door was missing in the bedroom and one of the doors where the in suite laundry was supposed to be was gone as was the washer and dryer. There were no bar stools at the sit up counter in the kitchen like there always is in other rooms - part of the reason we get a suite with a kitchenette. Typically we have had good experiences, but this year I was REALLY disappointed with the disrepair of the room. If I am paying close to $400 a night, I expect better. The parking lot is always over full with small tight spaces, so if you have anything bigger than a small sedan, expect tight parking with barely enough room to open your doors (this has always been an issue there though and something we simply deal with).

More spacious than I expected and very well equipped

Fantastic stay! We loved meeting Pierre and looked forward to whatever breakfast he created in the mornings. Beautiful and very clean accommodations!

Very clean, tidy and nice place. The communication with host is horrible.

Horrible experience! After booking with Expedia the property was supposed to be prepaid, but from the property management team they reached out to me with security deposit request which is okay as this is standard practice, however, I could see the link has an additional $XXX charges on top of $XXXX security deposit. When I replied to the guy who sent me the link, he replied that amount should be ignored and just follow the instructions. I was still confused because how can you ignore a invoice with a some funny amounts so I asked him again for clarification and he responded saying I clearly u don't know how to follow instructions. As we were a large group I did not want any issues so I ignored the invoice amount and added my CC and guess what, they charged me more than the stated deposit! When I enquired about it he was not even sorry, but responded that I should have not been charged and it be refunded. They miss advertised their 4 bedroom property as 5 bedroom and later argued that the den is additional bedroom and we can turn the sofa into a bed. The rooms has no fan so over the day time it builds up heat and takes about until 3-4 AM to cool down on summer so good luck sleeping here. You will be unable to open the windows or door because of bugs and mosquitoes, there are no nets on windows. So you will have to deal with 27 Celsius internal temperature with no fans provided. I had to check out a day early as we could barely survive there! The agent is unprofessional!