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Oy-Mittelberg Vacation Packages

Staffs are nice. Not enough amenities . I had to kill cockroach

Convenient place to stay.Next to a Petrol station which does food/drink. Also a McDonalds opposite. Great value breakfast included in room fee. New modern hotel next to motorways.Friendly helpful staff. Only complaint is lack of on site overnight parking. McDonald’s pay parking is available via QR code but you must leave at 09:00am. Other than that great place.

Great

Quaint German Hotel. Great restaurant. We had a fantastic dinner the night of check-in. Unfortunately, we did not stay as we encountered what looked like cockroaches in our room and when we approached the front desk were told "they are not cockroaches" "they are wood bugs from the garden". In this day and age with the internet giving identification capabilities instantly I read "cockroach" and was on the way out. The girl at the front desk then gave me a room in the front of the Hotel w/o a "Garden Room" window. This room had been smoked in and with my asthmatic condition I could not stay especially when I found the same bugs under my nightstand. Come to find out (when I got back stateside) these are Ectobius vittiventris. the Amber Wood Cockroach, Amber Forest Cockroach, or Garden Cockroach. Which are not a storage pest, and completely harmless to humans as they feed only on decomposing plant. Without window screens and no A/C they will be there. I went back the next morning (after finding a great clean bugless hotel at midnight a short drive away) asking for a refund and was summarily dismissed and denied. I did not stay in the Hotel nor eat the "great breakfast" I paid for. Had the management (very combatant) not been insistent the bugs were not cockroaches; and better informed me, I would have stayed and not lost close to a thousand dollars!

Beautiful hotel, attention to details by staff. Dyson hair dryer, were the icing on the cake.

BEWARE of amenity deception. Do not stay here in the summer unless you get a suite with air conditioning. Before I made a reservation through Travelocity I checked their website to see if they had air conditioning since your site did not have it listed. Their website had air conditioning listed as an amenity. The only rooms that had a/c were suites. I would have never booked this hotel in the summer. I know that a lot of hotels in Europe do not have it, so I always confirm. When I asked reception about it she had the nerve to say we do have a/c in some rooms, the lobby, restaurants, spa. And I said SOME rooms is not all and should not be listed as an amenity on their website,. The room was like an oven and we couldn’t sleep for 3 nights, It was an expensive miserable experience. The worst I’ve ever had when traveling. This resort was very deceptive. UNACCEPTABLE.

Tnx