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Otivar Vacation Packages

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

The hotel was beautiful, spotlessly clean and had a relaxing atmosphere. The rooms were spacious, comfortable and beautifully maintained. Every little detail was taken care of, and the service exceeded our expectations. Highly recommended for anyone looking for a luxurious, relaxing and unforgettable experience. We would definitely love to return!

All perfect, clean, essy check-in.

Hotel is gorgeous, love the decor and trendy 70s inspired design. Room was enormous and very well decorated, though lack of drawers meant difficult to fully unpack with only hanging space. Giant balcony which was in the sun all day and overlooked the pool. Easy 10 minute walk to the beach. I felt the service let the stay down overall. Whilst housekeeping were excellent, front desk/lobby staff were not forthcoming with checking in on our stay, helping with taxis etc. Bar service around the pool needs improvements in processes. The outdoor bar was closed for the season which is fine, but ordering and delivering drinks around the pool was difficult, with insufficient staff available, and the bar itself frequently cluttered with dirty cups. Breakfast buffet was standard for a hotel of the size/category of the Kimpton, but again let down by inconsistent service, often with staff members forgetting drinks we'd ordered, or us having to search out a member of staff to place an order for coffee. We weren't informed breakfast was included in our booking and found this out on our second day after having breakfast elsewhere. Service overall I didn't find personal or personable, with us directed via the in-room tv or QR code to the website to place room service orders and find out about the hotel. The room service ordering was technically buggy and we couldn't resolve it. We didn't eat dinner at the hotel, but did try lunch once which I found overpriced and poor quality.

La estancia fue excelente. Tiene todo lo que necesitas para pasarla divino. Las chicas que nos recibieron fueron muy amables y agradables.

We really enjoyed our stay at the Coral Beach Aparthotel! The staff were amazing and helpful, always ready to provide support. The location is perfect - just far enough away from the noise and crowds at Puerto Banus, but less than a 15 min walk along the boardwalk or a 5 min car ride away if you want the night life. Tranquil, peaceful setting with small flocks of parrots flying along the coast and on the property. Maybe it was the time of year, late Sept, but the weather was perfect and the crowds/traffic were minimal. On-site, garage parking was a bonus, and with an Aldi right across the street, couldn't have been more convenient. Can't say enough about how friendly and helpful the staff were. The balconies are large and the beach view makes for a perfect stay!

The villa was lovely, spacious and very comfortable. The en-suites were clean, the towels were soft, and there were a few toiletries provided to keep us going. Toilet paper was also supplied promptly whenever we requested more. The only drawback for us was the location of the kitchen at the back of the house, which we found a little inconvenient. It would have been much better positioned closer to the pool area — mainly so we could get to those cold drinks a little quicker! A special mention has to go to Dexter, who was absolutely amazing and went above and beyond to make our stay so comfortable and enjoyable. His personal touch, genuine kindness and attentiveness really made a difference and made us feel so well looked after. His team were lovely, polite and happy to help, making us feel comfortable asking anything, whether it was advice about Marbella, getting around or the villa itself. Their warmth and willingness to help genuinely added to our holiday. We couldn’t recommend Dexter and his team highly enough!