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Overall, we had a pleasant stay, but it didn’t fully meet our expectations. The mornings were by far the best part of our stay—the resort was peaceful, quiet, and perfect for relaxing by the beach. The views were beautiful, especially at sunrise, creating a very relaxing atmosphere. We also really enjoyed the breakfast, which offered a good variety and quality. After around noon, however, the atmosphere became much busier with families and children, making it noticeably louder. We experienced two unfortunate incidents during our stay, but I appreciate that the hotel management handled them professionally. The hotel manager and the team apologized sincerely, and we appreciated their efforts to make things right. We stayed in the Family Room, which was spacious and comfortable. That was definitely one of the highlights of our stay. On the other hand, I was surprised that there wasn’t an espresso machine in the room. Instead, there were only basic tea bags and instant 3-in-1 coffee, which felt out of place for a premium resort. I was also disappointed with the bathroom amenities. The hotel only provided a 2-in-1 shampoo and conditioner, which left my hair feeling quite dry. I expected higher-quality toiletries. Overall, while there were many things we genuinely enjoyed—especially the peaceful mornings, the beautiful views, the sunrise, and the breakfast—a few disappointing details kept it from being the premium resort experience we had hoped for.

The worst ultra all inclusive hotel you can ever visit . The food as sooo bad , ordered nachos and guacamole, had to wait two hours in this a la carte restaurant, only to get half an avocado with a unbearable sauce on top . The tacos were so bad as well . There is no customer experience , no follow ups , no attention . I lost my sunglasses and they could not care less to try to find it . Everytime i try to speak with the customer service they say they will look into it and never reply . One of the worst hotels i have been in .

Hotel is ok, ideal for my stay, i came at the end of the season, hotel felt dirty and needed good clean in the public areas, Came to visit friend's so i knew what to expect.