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The Charles Hotel

4.0 star property

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Photo gallery for The Charles Hotel

Enjoy a tranquil atmosphere amidst a stone fountain with a lion's head spout in a beautifully landscaped outdoor area.
Relax in a classic hotel room with a large bed, flat-screen TV, and cozy seating area featuring a fireplace.
Enjoy the serene ambiance of this inviting outdoor space with a cozy porch, lush greenery, and soft lighting.
Classic facade with lush greenery and red flowers surrounds the entrance.
Enjoy meals in this elegant dining area with a table set for a meal, complete with a white tablecloth and matching chairs.

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Shaw Festival Theatre
    ‪15 min walk‬
  • Jackson-Triggs Winery
    ‪3 min drive‬
  • Peller Estates Winery
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪59 min drive‬

Room options

View all photos for Premium Room

Premium Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Premium Room

9.2 out of 10
Wonderful
(22 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(47 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

The Charles Hotel

4-star inn in Old Town Historic District
A restaurant, a bar/lounge, and concierge services are available at this smoke-free inn. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Digital television is provided. Bathrooms include designer toiletries and hair dryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The inn offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Victorian inn also offers a terrace, a garden, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Charles Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
HobNob Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 528 reviews
Rating 8 - Good. 137 out of 528 reviews
Rating 6 - Okay. 54 out of 528 reviews
Rating 4 - Poor. 21 out of 528 reviews
Rating 2 - Terrible. 12 out of 528 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lake trout for dinner was excellent. Friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Terry, Windsor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. An old house, but well kept. The Hob Nob restaurant onsite is excellent, with a great little bar to hang out. Convenient easy walk to downtown NoTL and the Shaw Festival Theatre. Will definitely return.
Stayed 2 nights in Apr 2025

10/10 Excellent

David Greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you like old quaint, like much of NOTL, you’ll love this 1800’s era converted mansion. Staff is so 5-star helpful and pleasant. Eggs benedict is first rate. Borders onto the oldest golf course in North America, right on the water of L Ontario. Walkable to all main street amenities. Lots to love. Greg, Caledon
Stayed 2 nights in Apr 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at the Charles Hotel. Every detail was thought through, everything was clean and the staff were kind and respectful. We would definitely come by again, thank you so much!
Stayed 1 night in Apr 2025

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Stayed 2 nights in Apr 2025

8/10 Good

Brian, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Stayed 1 night in Apr 2025

4/10 Poor

Frederick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tired and worn out property. Room was lousy.
Stayed 1 night in Dec 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stay was great. Nice and relaxing. Didmt get to stay at that hotel due to renovation stayed the harbor house. My only complaint is I think when they're doing their breakfast.They should have an attendant watching.There was people touching the food and then not taking it to their plate and tons of coughing going on
Stayed 1 night in Mar 2025

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish breakfast was included or at least tea and coffee available for all guests. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Stayed 2 nights in Jan 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Love this beautiful inn.
Stayed 1 night in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Stuart

Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
Stayed 2 nights in Dec 2024

8/10 Good

Errigal

Stayed 1 night in Nov 2024

10/10 Excellent

donald s

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant.
Stayed 1 night in Dec 2024

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This facility is very comfortable and the staff are very accommodating
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The building has seen better days. The room was cold the entire stay and the bathroom was very draft.
Stayed 2 nights in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Everything was perfect.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
relaxing
Stayed 2 nights in Nov 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous getaway

We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.
Stayed 1 night in Nov 2024