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The Grainger Hotel

2.0 star property

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Photo gallery for The Grainger Hotel

Three single beds with wooden headboards and bedside tables, set against a classic backdrop of patterned wallpaper and a desk for work or leisure.
Experience the Grainger Hotel's convenient location, offering full continental breakfast and en-suite accommodations.
Classic hotel building with a symmetrical facade and well-maintained brickwork.
Bathroom features a sleek toilet, glass-enclosed shower, and pedestal sink.
Enjoy a convenient in-room coffee station with essentials for a quick start.

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Free WiFi
  • Business services

Explore the area

Map
Westgate Road, Newcastle-upon-Tyne, England, NE4 6UJ
  • St. James' Park
    ‪16 min walk‬
  • University of Newcastle-upon-Tyne
    ‪17 min walk‬
  • Quayside
    ‪4 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Single Room, Ensuite

1 bedroom

Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, Ensuite

Suite, Ensuite | 1 bedroom

Suite, Ensuite

  • Sleeps 4
  • 4 Twin Beds

View all photos for Twin Room, Ensuite

1 bedroom

Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Ensuite

1 bedroom

Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

Similar properties

Relax in a serene space with a large bed, wooden bench, and a table with a chair.

Metro Inns Newcastle

  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
3.4 out of 5, (253)
$54 nightly
The price is $54 total
includes taxes & fees
Metro Inns Newcastle

About this property

The Grainger Hotel

Newcastle-upon-Tyne hotel close to St. James' Park
Along with an outdoor tennis court, this smoke-free hotel has self parking and a 24-hour front desk. WiFi in public areas is free. Additionally, a computer station, express check-in, and express check-out are onsite. Housekeeping is not available.
The Grainger Hotel offers 37 accommodations.
Recreational amenities at the hotel include an outdoor tennis court.
The Grainger Hotel features multilingual staff, express check-in, and express check-out. A computer station is located on site and wired and wireless Internet access is complimentary. Parking is available onsite for a surcharge.

The Grainger Hotel is a smoke-free property.

Languages

English, Hindi

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (surcharge)

Food and drink

  • Breakfast available for a fee

Things to do

  • Billiards/pool table
  • Outdoor tennis court

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Computer station

Accessibility

  • Elevator

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Grainger Hotel
Grainger Hotel Newcastle-upon-Tyne
Grainger Hotel
The Grainger Hotel Hotel
The Grainger Hotel Newcastle-upon-Tyne
The Grainger Hotel Hotel Newcastle-upon-Tyne

The Grainger Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 44 out of 171 reviews
Rating 8 - Good. 39 out of 171 reviews
Rating 6 - Okay. 29 out of 171 reviews
Rating 4 - Poor. 23 out of 171 reviews
Rating 2 - Terrible. 36 out of 171 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Julie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was small which was fine, toilet had old urine and pubic hair on so cleary hadnt been cleaned, good job i had wipes, shower fluctuated from scalding hot to ice cold so couldnt have a proper wash, stains on the bed sheets n wat looked like crisp crumbs in the bed, the mattress was very old, springs bulging so no sleep, checked out at 6.30am as no point being there, only was the room was warm
Stayed 1 night in Feb 2025

6/10 Okay

Anirudh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resold my room

I booked hotel for the Great North Run. Due to travelling a distance, I confirmed in the morning that I could check in m, in the evening. This was agreed as not a problem. On arrival at 21:30, I was told I had to stay elsewhere. Information about the accommodation was sketchy, but I worked this out to be student accommodation on the other side of town. Staff stated this was due to a power cut. I checked the national grid website; this clearly showed no issues. After about an hour of discussing, it was clear that the room I had booked had been given away. Speaking to another ‘guest’, the same has happened to them. Eventually I was given a room at the top of the building, probably a staff room. Oddly, I was also asked to give £10 in cash as a deposit. The same other guest was not asked… I felt unsafe throughout my stay. I would not recommend and will not be staying again.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Andrew James

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Piotr

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 4 nights in Sep 2024

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw the awful room said no. Was shown an equally awful room and told as I had booked online no cancellation was allowed. I tried contacting Expedia on the app and got nowhere. The rooms I saw were not acceptable to be called hotel. Hostel rooms maybe. Really disappointed with Expedia for having this on their site. You cannot be listening to customers. I had checked the reviews on site on saw 7 and 10 . Don't know where they stayed but not in the same place I feel.
Stayed 1 night in Sep 2024

6/10 Okay

KYSHA

Stayed 1 night in Sep 2024

2/10 Terrible

Andrew

Disliked: Property conditions & facilities, room comfort

Possibly the worst hotel I have ever been in EVER!

Possibly the worst hotel I have ever stayed in. Staff were friendly enough but this hotel is a dilapidated, run down, uncared for place. 1. Rain ingress through the window frame. In room 204, the bed is directly under the window, so being woken up by dripped on (which soon became worse) was not pleasant experience. So much so that I had to move the bed and set up water collection where the rain was coming through. Pictures below. 2. Damaged electrical sockets 3. Carpet had been burnt in places 4. No wardrobe 5. No Chair to use as chairdrobe 6. There was a chest of draws, but filthy 7. Loo roll holder MIA 8. Holes where things have clear be broken off 9. TV had crack right across the screen 10. Mattress was knackard, with springs making for an uncomfortable nights sleep (on top of being woken by rain ingress) If I hadn't been so worn out from the travel and Great North Run, I'd have left. If I could offer anybody reading this some advise, consider the points above before booking
Signs something used to be here
Loo roll holder missing presumed stolen
Electrical socket not safely mounted
We'll just cover everything in Polyfilla, that will make it safe
Stayed 2 nights in Sep 2024

2/10 Terrible

Jamie

Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

DR DANIEL, kent

Liked: Property conditions & facilities
Good
Stayed 1 night in Aug 2024

2/10 Terrible

Nikhil

Business traveler
Disliked: Amenities, property conditions & facilities
The place is not like in the pictures
Stayed 1 night in Jul 2024

4/10 Poor

Simranjit

Disliked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Stayed 2 nights in Jun 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Early check and no charge. Small double room which is good enough for a night with ensuite. Good electric shower. Road facing with no curtains just blinds. One window had no handle to close it properly. Looked like the radiator was only on one bracket and had alot of dust all along the top. Tea making facilities were there with an old lcd tv on the wall. Clean bed with a couple of pillows. The car park is charged at £5 but the cost is not mentioned on the advert just that charges apply.
Stayed 1 night in Jun 2024

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t ready for check in time, despite us arriving 1 1/2 hours later. The locks in the room didn’t work. There was 0 plugs in the room. The whole room was of poor quality. Bed was like sleeping on bricks. The walls were dirty. The breakfast was advertised but not provided. The communal bathroom at check in doesn’t have a lock and the light flashes. Definitely not going back again!!!!
Stayed 1 night in May 2024

4/10 Poor

Susan

Traveled with group
The property was not maintained windows didn’t shut properly blinds held down with nails. Bathroom door couldn’t be closed properly as no handle on inside lift didn’t work heating was on all night which made it hard to sleep. And because windows were badly fitting road noise was bad not recommended
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous professional staff, very helpful and friendly approach.
Stayed 2 nights in May 2024

10/10 Excellent

Gilman

Stayed 1 night in Mar 2024

8/10 Good

Colin

Traveled with group
Liked: Staff & service, amenities
Place was cheap which was good, ok for money I suppose though cleanliness was iffy as were amenities in room eg socket not working, tap iffy, window blinds really dirty… Heating was definitely working, room was piping hot lol
Stayed 1 night in Nov 2023

4/10 Poor

David

Stayed 1 night in Oct 2023

2/10 Terrible

lauryn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Muhammad

Traveled with family
Disliked: Staff & service, property conditions & facilities
I feel I sleep in toilet very bad smell comes from mattress disgusting staff very bad behaviour
Stayed 1 night in Jul 2023