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Absolutely UNACCEPTABLE. Avoid this hotel at all costs. This was, without question, the worst hotel experience I have ever had. After a full day of traveling with my family, we arrived at the hotel only to be told that our room had been given away because I supposedly failed to confirm my reservation by 6:00 p.m. The problem? We were on a plane. The hotel claimed they had contacted me through Expedia. That is simply not true. I checked every email and every message in the Expedia app. The only message I ever received was the booking confirmation and a welcome message saying they couldn't wait to host us. At no point was I ever informed that I had to confirm my reservation or risk losing the room I had already booked. Who gives away a family's room while they're literally traveling to the hotel? Instead of taking responsibility, they blamed Expedia said left us scramblingto find somewhere else to stay after an exhausting day of travel. It was stressful, frustrating, and completely avoidable. To make matters worse, the property did not feel secure. There was no staff member at the front desk when we arrived. Instead, guests are expected to retrieve their room keys from a lockbox/safe. There is no real check-in process, and anyone can walk right into the building. Traveling with family, that was incredibly concerning and did not inspire confidence in the safety or security of the property. This hotel failed to honor a legitimate reservation, failed to communicate an alleged conf

I stayed here because the conference I was attending was in the hotel, so I took advantage of the discount and convenience. I wish I hadn’t, because it absolutely was not worth it. The ceiling and walls are quite literally falling apart. I almost got trapped in one of the rickety elevators, which I had no choice not to take because my room was on the 28th floor. There was a roach in my bathroom and the room smelled just like you’d imagine the 1930s would smell. To add insult to injury, there are zero amenities. No continental breakfast, and a dingy, disgusting, public gym with no AC. The staff was great. But that’s about it. Do yourself a favor and stay elsewhere.

Clean room friendly staff

One reason why I made the reservations was because of the proximity to the Riverwalk and it was advertised to have a rooftop bar. However it was closed for renovations and the restaurant seemed to have limited hours. For the price of the room, a voucher for “good” coffee at the restaurant should be available at no charge for registered guests at check in.

The toilet was so hard to flush.