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Natural Bridge Vacation Packages

The location was excellent and very central to everything However, the apartment felt quite old and was not as clean as expected. When we pulled out the sofa bed, there was dirt underneath it. The internet was also not working when we arrived. Although the team eventually managed to get it working, it took several hours to resolve. We were also disappointed that a late check-out of even one hour could not be accommodated.

My family love the place, right in the heart of surfers paradise, everything you need is in the centre. Definitely will booked Again 👌

Positives: *The aparthotel is in an excellent position, beachfront & close to lots of restaurants/facilities. *It was a huge bonus to be allocated a parking space in a safe and secure area. *The large balcony was appreciated, as were the stunning views. Negatives: * The apartment was not very clean. The windows had been wiped in a circular motion with an unclean cloth as opposed to a squeegee so at dusk/dawn all you could see from inside was dirty windows. * There was soap scum around the taps in the basin and when attempting to use the coffee plunger, it was greasy and dusty. No tongs, lack of kitchen eqp. * There were renovation works in the apt above that we were not made aware of until after check in. Due to this, there were dust panels in the lift. Every time we got in the lift, the children would walk out with dust up the back of their shirts. The noise on one particular day was so bad we had to leave (notices were put in the lift the evening before) * The keyring on the front door key stated that it gave us membership to the surf club next door which meant 15% discount on food/drink. After ordering all the food for our family, we were advised the membership had lapsed 4 months earlier due to change of ownership. It was just mis-leading and inconvenient. * We frequently bumped into others in the lift who said hello. It was until we checked out, we realised the elderly couple were actually the host. It would have been really nice if they had introduced themselves.

All great, just very far from broadbeach shops and surfers. Not very close to shops and restaurants

Reception stinks if cigarette smoke, private spa bath still had dirty water in it and didn’t look clean, light missing from balcony. Main pool looked decent and the location. Place needs a bit of tlc, don’t recommend booking 3brm apt if elderly or have mobility issues.