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Nappanee Vacation Packages

Clean and friendly, no hassles

I have stayed at this resort numerous times over the past several years on business trips and vacation. I have always been pleased with the service, the staff and with my room. This stay was markedly different. We were given a ground floor room on a very busy hallway on the way to the restaurant. The room was uncomfortably warm and humid, but was facing the water as promised. I asked for a different room, maybe an upgrade to a higher floor, which I would pay for, anything more quiet and comfortable. I was told they did have empty rooms, but room changes and upgrades were for people who call the Resort directly to book. I had booked online, through an app so I was not eligible! We paid top dollar for a meal at The Pier restaurant on site. The food was good but very expensive. Our waiter was extremely nice but had more tables than he could possibly manage and provide good service. The second night we were there we had a bad storm. We knew it was coming, but had been informed that the Resort had generators, so even if there was a power outage, we would be fine. We received emergency alerts on our phones in the middle of the night of tornadoes in the area and the power went out. The generators kicked in a few minutes later and stayed on for approximately 10 minutes and then they went out. We were without power for several hours. Our already humid, warm room was very uncomfortable. We checked out the next morning and don’t plan to return.

Breakfast very limited and scrambled eggs were cold. Website listed free extended parking but actually charged $5.00 per night for extended parking. Not happy about that.

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