I paid for ocean view, was given 6th floor, no working elevator so they changed it to the 5th floor. I asked for a different room and they told me to ask Expedia for refund of the room I paid for. they were going to charge me to change my room. That is unacceptable, I can not do stairs to the 5th floor! I left and came back later, different lady at the front desk, and she gave me the same room options, 5th or 6ht floor, no elevator, no internet. Then gave me a different room, no soaps, shampoo, tissue, room was not clean, etc. Too many complaints to list here. I paid for ocean view, did not receive it. I am very dissatisfied. Smoke alarm not on the wall, was in a drawer.