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We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.

Good hotel with all kind of activities, foods and drinks that you can imagine. The pools and beach are great.

Overall a good experience Multiple power cuts on the last day which was a shame Housekeeping was a little inconsistent one day towels another day nothing etc Kids facilities fantastic Local knowledge was a little sketchy which didn’t help and I would have thought English language would have been reasonably strong considering the amount of British visitors wasn’t the case though Would happily come back overall the small issues were minor

The best hotel in all inclusive format. Excellent service!

Brand new property with modern, clean rooms and a great layout — restaurants centrally located so you can dine inside or out. Pillow menu available, a thoughtful touch. Shoutout to the team: Ender, Hakan, Emre & Ratuhan (bars — Hakan’s smoked cocktail is a must try!), Gulhan (pool bar on roller skates — fun and faster service!), Mehmet (DJ), Berkay (Wen), Mustafa (restaurants), Huseyn (Degusto), Ece (personal assistant — proactive and handled everything), Rhea (cleaning — spotless every day). For US guests — this blows Mexico out of the water. Buffet dinner included, à la carte has a small cover charge but the quality is far superior and worth it. Pool at 25°C, beach side clean, never struggled to find seats, kids and adult areas well separated. Borrowable games like Uno and chess are a fun bonus. Nightly entertainment — singing, dancing, live performances then an awesome DJ set. Separate kids show earlier in the evening. So much to do, I wish I came as a kid. Crickets noted in some reviews — you hear them outside at night from the greenery, zero impact on rooms. Rooms are modern and looked great throughout. Would absolutely come back. 🙌

Everything in the best conditions 👍 Overall, we had a great vacation. The swimming pools were amazing, the food was delicious with plenty of variety, and the nightly shows were very entertaining. The staff was friendly and always willing to help. The resort is wonderful overall, though the rooms could benefit from a little modernization to match the quality of the rest of the property. With that improvement, the experience would be even better. Despite this, we had a wonderful time and would gladly consider visiting again.

The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property. Second room was good enough but again stairs to room were sloppy making it hazards. We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint. The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia. All mattresses are of spring and sagging, that makes it uncomfortable. Outdoor pool, beach side area were nice while spa area with hamman is acceptable. Food was good but most sweets were repeated on weekdays and hardly any change. Good thing was that there was 24/7 restaurant. Not going to recommend based on poor quality of rooms.

Great value. Excellent food quality. Lots of activities available. Limited hours of some activities like slides. Did not need A la carte restaurant reservations, the buffet was great with kids