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The location is fantastic — the hotel sits in a great spot, and the entrance is charming. Unfortunately, everything else about our stay was disappointing. Due to a ferry cancellation, we had to book last-minute and arrived at the Royal Highland around 9pm. When we got to reception, no one was there, and there was no bell to alert staff. We waited at least ten minutes, during which time other employees walked past and saw us waiting but didn't acknowledge us or go find someone to help. When we asked about the free parking we'd booked, the attendant told us we'd actually need to use a paid multistorey car park. When we pointed out that our reservation included parking, she responded curtly: "We have 84 rooms here — do you expect us to have spaces for all of you?" This felt unnecessarily dismissive given we were simply asking about something we'd paid for. The room itself was a mixed bag. The wallpaper was attractive, but the space felt outdated overall. Neither bedside light worked, and the door rattled loudly every time someone in the corridor opened or closed theirs, which was jarring and disrupted our sleep. The walls were thin enough that we could hear conversations from the corridor clearly, which made it hard to relax or get any privacy. The shower had almost no water pressure, and the room lacked a hairdryer and conditioner. Overall: great location, but the service and room quality didn't live up to it.

We booked this property in April 2026 thinking it was one house made up of one dwelling. We booked one night and after some deliberation we booked a second consecutive night separately believing it would be the same property. Upon arrival at the property we soon realized the house was divided into two separate residences, an east wing and a west wing. At no point did Black Sheep Hotels tell us that the property was made up of two residences and that we had in fact booked one night in each residence. During the morning following our first night we received very direct and bad communications from Black Sheep telling us in no uncertain terms that our behavior was unacceptable because we had not packed up our belongings and vacate the premise. At the time of receiving these communications we were on a train and unable to get to the house. Our belongings were packed up and moved to the residence in the other side of the house. We returned to the house later that day, packed up the car and left, as we were so upset with the way we had been treated It is unusual for us to leave any comments like this on expedia, but we feel strongly about the poor treatment we received from Black Sheep and our goal is to prevent this from happening to any other family in the future. Black Sheep Hotels need to do a better job of making clear that this property is two separate residences and let future visitors know if the have in fact booked both residences consecutively, whether by accident or not

Staff were friendly and gave us a good larger than expected room on arrival which was good. The hotwl is positioned in a very peaceful area. We had a room on the ground floor at the back so there was no road noise but lots of noise late at night when other guests were arriving to their rooms. Walls/floors are thin! The water coming out of the taps and toilet was yellow..not sure why. Bottles of yellow tap water were being served to customers. The menu was not to our taste far too much spicy food. I had to send the corn on the cob back as it was covered in spice. We were then brought a new plain one and were not charged which was good. Can't comment on the cooked breakfast as we only had fruit/continental options.

The bunk room was fun for the family. The bathrooms were divided for convenience and spotless. The entire facility was well- planned out and attractive. attractive

The hotel is very close to the busy center of town and right across the street from the river. The room was clean and had more than adequate space for two. The hotel did not provide shampoo, so bring some. The breakfast buffet was filling.