The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and 8 meeting rooms.
Wireless Internet access is complimentary. This family-friendly hotel also offers an outdoor pool, a complimentary children's club, and tour/ticket assistance. Complimentary valet parking is available on site.
Hotel Los Aluxes is a smoke-free property.
Hotel Los Aluxes offers 155 air-conditioned accommodations with hair dryers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Free valet parking
Available in some public areas: Free WiFi
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Aluxes - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 3 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Pets cannot be left unattended
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Pets allowed in specific rooms only
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Children stay free - maximum age 11
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
Number of children who can stay free - 2
Gap period enforced between guest stays - 48 hours
Pool access available from 7 AM to 10:30 PM.
Up to 2 children 11 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Contactless check-in and contactless check-out are available.