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we got there around 11am and check in wasnt until 3pm. we really needed a room because our 2 babies had to nap(they were cranky). they had us pay the $80 for early check in even though our floor had multiple rooms available when we got up there. most the staff was nice. staff at the buffet were kinda slow, we would be done with our food and they still havent offered water or any drinks. we’d end up leaving the buffet sometimes without having a drink of water at all. we were there for 6 days, food was okay. meat was overcooked most the time & hard to chew. we chose this hotel for our toddler (2yrs old) because we saw the kiddy pool/slide area. she wasnt even allowed to ride any of the slides and we werent allowed to go on it with her. had i known that info alone, i would have chose a better resort. guy at the front told us he’d send over a cake to our room for our baby’s birthday and he never did. our bathroom didnt even have the included toiletries. i only knew about it on day 4 of our trip when the cleaning lady left some conditioner, shampoo and lotion. we never had those the first 4 days. overall stay was 3/5 stars, it’s also pretty close to the airport

Exceeded all my expectations! The Altitude room with the beach front swim out pool is a must! It felt like I was in my own little private apartment in Cabo! Will definitely be back!

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I

We were upgraded to a beautiful suite which overlooked the ocean. Every employee at the resort was personable, kind and helpful. There are several pools that all have incredible views. Every restaurant was delicious, especially Tazuna. We ate a few times at the Market and again, the food and cocktails were excellent. We have never stayed at Pueblo Bonito Sunset Beach before but we will definitely be back soon.