2/10 Terrible
Simon
Traveled with family
Aug 22, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were incredibly disappointed by our stay at aloft. Firstly it is an incredibly dirty hotel, there is constantly rubbish in the halls left by guests which wasn't collected once during our 2 night stay! This included dirty plates, rubbish, beer glasses and bottles and more! It is an incredibly noisy hotel with terrible flooring that creaks non stop, doors slamming at all hours, terrible acoustics so you can hear other guests and street noise. Further other guests kept dumping bottles and glasses in front of random doors so whenever you leave your room you have drinks left there which weren't collected for 24hours. The room cleaning was only half done with towels left on the floor and new ones added, dirty pillow cases with old makeup stains and the bins not emptied. The bed and pillows were horrific! You could feel the springs and the mattress was lumpy. I would love to say the staff we great but honestly we were really disappointed. At check in we were told if we book breakfast we will pay the discount rate which we did and then at check out they charged us the daily rate and said they couldn't change it as they didn't enter it. This just made the experience that much worse. I can't recommend this hotel and would absolutely avoid it if you want a comfortable stay in Liverpool.
Simon
Stayed 2 nights in Aug 2025
























